FCC Consumer Complaints – 12 July 2015
Introduction
On 12 July 2015, the Federal Communications Commission recorded 308 consumer complaints relating to telecommunications services, this was lower than the 514 complaints recorded the day before. The complaints came from 39 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 308
- States & territories reporting
- 39
- Most common issue
- Telemarketing (including do not call and spoofing) (63)
- Most reported state/territory
- California (41)
Where the complaints came from
The 308 complaints recorded on 12 July 2015 originated from 244 cities across 39 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 13.3% |
| Texas | 29 | 9.4% |
| Florida | 21 | 6.8% |
| Maryland | 17 | 5.5% |
| Georgia | 16 | 5.2% |
| Tennessee | 16 | 5.2% |
| Ohio | 15 | 4.9% |
| New York | 14 | 4.5% |
| Illinois | 13 | 4.2% |
| Virginia | 11 | 3.6% |
| Other states and territories | 115 | 37.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 159 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 159 | 51.6% |
| Internet | 72 | 23.4% |
| TV | 56 | 18.2% |
| Radio | 17 | 5.5% |
| Emergency | 3 | 1.0% |
| Accessibility | 1 | 0.3% |
Phone complaints
159 complaints were recorded in this category, representing 51.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 63 | 39.6% |
| Robocalls | 41 | 25.8% |
| Billing | 19 | 11.9% |
| Availability (including rural call completion) | 10 | 6.3% |
| Equipment | 9 | 5.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.8% |
| Open Internet/Net Neutrality | 3 | 1.9% |
| Privacy | 3 | 1.9% |
| Interference (including signal jammers) | 2 | 1.3% |
| Number Portability (keeping your number if you change providers) | 2 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
72 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 27.8% |
| Speed | 18 | 25.0% |
| Availability | 13 | 18.1% |
| Interference | 7 | 9.7% |
| Privacy | 7 | 9.7% |
| Open Internet/Net Neutrality | 4 | 5.6% |
| Equipment | 3 | 4.2% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
TV complaints
56 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 23.2% |
| Loud Commercials | 12 | 21.4% |
| Availability | 8 | 14.3% |
| Equipment | 7 | 12.5% |
| Interference | 6 | 10.7% |
| Indecency | 4 | 7.1% |
| Open Internet/Net Neutrality | 4 | 7.1% |
| Privacy | 1 | 1.8% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.