FCC Consumer Complaints – 11 July 2015
Introduction
The Federal Communications Commission recorded 514 consumer complaints on 11 July 2015 relating to telecommunications services, complaint volume fell from 1231 complaints the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 514
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (170)
- Most reported state/territory
- California (62)
Where the complaints came from
On 11 July 2015, the 514 complaints recorded by the Federal Communications Commission were reported from 383 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 12.1% |
| Florida | 44 | 8.6% |
| Texas | 37 | 7.2% |
| New York | 31 | 6.0% |
| Georgia | 30 | 5.8% |
| Virginia | 28 | 5.4% |
| Maryland | 21 | 4.1% |
| New Jersey | 20 | 3.9% |
| Pennsylvania | 16 | 3.1% |
| Washington | 16 | 3.1% |
| Other states and territories | 208 | 40.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 342 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 342 | 66.5% |
| Internet | 95 | 18.5% |
| TV | 61 | 11.9% |
| Radio | 11 | 2.1% |
| Accessibility | 3 | 0.6% |
| Emergency | 2 | 0.4% |
Phone complaints
342 complaints were recorded in this category, representing 66.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 170 | 49.7% |
| Robocalls | 90 | 26.3% |
| Billing | 30 | 8.8% |
| Availability (including rural call completion) | 15 | 4.4% |
| Privacy | 14 | 4.1% |
| Equipment | 8 | 2.3% |
| Number Portability (keeping your number if you change providers) | 4 | 1.2% |
| Open Internet/Net Neutrality | 4 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.9% |
| Interference (including signal jammers) | 3 | 0.9% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
95 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 30.5% |
| Privacy | 18 | 18.9% |
| Speed | 17 | 17.9% |
| Open Internet/Net Neutrality | 9 | 9.5% |
| Interference | 8 | 8.4% |
| Availability | 7 | 7.4% |
| Equipment | 7 | 7.4% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Speed.
TV complaints
61 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 17 | 27.9% |
| Equipment | 14 | 23.0% |
| Availability | 12 | 19.7% |
| Billing | 9 | 14.8% |
| Indecency | 7 | 11.5% |
| Interference | 1 | 1.6% |
| Privacy | 1 | 1.6% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Equipment and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.