FCC Consumer Complaints – 10 July 2015
Introduction
A total of 1231 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 10 July 2015, this represented a decline from the 1454 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 485 complaints recorded.
Key statistics
- Total complaints
- 1231
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (485)
- Most reported state/territory
- California (154)
Where the complaints came from
On 10 July 2015, the 1231 complaints recorded by the Federal Communications Commission were reported from 835 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 154 | 12.5% |
| Florida | 108 | 8.8% |
| Texas | 87 | 7.1% |
| New York | 66 | 5.4% |
| Illinois | 56 | 4.5% |
| Pennsylvania | 52 | 4.2% |
| Virginia | 48 | 3.9% |
| New Jersey | 46 | 3.7% |
| Georgia | 45 | 3.7% |
| Maryland | 42 | 3.4% |
| Other states and territories | 524 | 42.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 933 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 933 | 75.8% |
| Internet | 182 | 14.8% |
| TV | 91 | 7.4% |
| Radio | 21 | 1.7% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
933 complaints were recorded in this category, representing 75.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 485 | 52.0% |
| Robocalls | 228 | 24.4% |
| Billing | 83 | 8.9% |
| Availability (including rural call completion) | 29 | 3.1% |
| Equipment | 24 | 2.6% |
| Privacy | 24 | 2.6% |
| Number Portability (keeping your number if you change providers) | 23 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.2% |
| Open Internet/Net Neutrality | 9 | 1.0% |
| Junk Faxes | 8 | 0.9% |
| Interference (including signal jammers) | 7 | 0.8% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
182 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 29.1% |
| Speed | 35 | 19.2% |
| Availability | 25 | 13.7% |
| Open Internet/Net Neutrality | 25 | 13.7% |
| Privacy | 23 | 12.6% |
| Interference | 13 | 7.1% |
| Equipment | 7 | 3.8% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
TV complaints
91 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 38.5% |
| Indecency | 19 | 20.9% |
| Loud Commercials | 13 | 14.3% |
| Availability | 11 | 12.1% |
| Interference | 6 | 6.6% |
| Equipment | 5 | 5.5% |
| Privacy | 2 | 2.2% |
A broad mix of issues was reported in this category, with Billing, Indecency and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.