FCC Consumer Complaints – 9 July 2015
Introduction
The Federal Communications Commission recorded 1454 consumer complaints on 9 July 2015 relating to telecommunications services, this was higher than the 1333 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 589 complaints recorded.
Key statistics
- Total complaints
- 1454
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (589)
- Most reported state/territory
- California (159)
Where the complaints came from
The 1454 complaints recorded on 9 July 2015 originated from 946 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 159 | 10.9% |
| Florida | 113 | 7.8% |
| Texas | 105 | 7.2% |
| New York | 82 | 5.6% |
| Illinois | 70 | 4.8% |
| North Carolina | 60 | 4.1% |
| Maryland | 53 | 3.6% |
| Virginia | 53 | 3.6% |
| Georgia | 49 | 3.4% |
| Colorado | 47 | 3.2% |
| Other states and territories | 661 | 45.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1135 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1135 | 78.1% |
| Internet | 167 | 11.5% |
| TV | 117 | 8.0% |
| Radio | 22 | 1.5% |
| Accessibility | 9 | 0.6% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1135 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 589 | 51.9% |
| Robocalls | 290 | 25.6% |
| Billing | 82 | 7.2% |
| Availability (including rural call completion) | 38 | 3.3% |
| Equipment | 32 | 2.8% |
| Number Portability (keeping your number if you change providers) | 25 | 2.2% |
| Junk Faxes | 22 | 1.9% |
| Privacy | 18 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.4% |
| Open Internet/Net Neutrality | 14 | 1.2% |
| Interference (including signal jammers) | 8 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
167 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 29.3% |
| Availability | 36 | 21.6% |
| Speed | 28 | 16.8% |
| Privacy | 20 | 12.0% |
| Open Internet/Net Neutrality | 18 | 10.8% |
| Equipment | 7 | 4.2% |
| Interference | 7 | 4.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
117 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 33.3% |
| Indecency | 25 | 21.4% |
| Loud Commercials | 21 | 17.9% |
| Availability | 19 | 16.2% |
| Equipment | 6 | 5.1% |
| Privacy | 4 | 3.4% |
| Interference | 3 | 2.6% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.