FCC Consumer Complaints – 8 July 2015
Introduction
On 8 July 2015, the Federal Communications Commission recorded 1333 consumer complaints relating to telecommunications services, this was higher than the 1236 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 536 complaints recorded.
Key statistics
- Total complaints
- 1333
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (536)
- Most reported state/territory
- California (164)
Where the complaints came from
Across 888 cities in 52 states and territories, a total of 1333 complaints were recorded on 8 July 2015. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 164 | 12.3% |
| Texas | 112 | 8.4% |
| Florida | 110 | 8.3% |
| New York | 66 | 5.0% |
| Pennsylvania | 58 | 4.4% |
| Kentucky | 57 | 4.3% |
| Georgia | 53 | 4.0% |
| Michigan | 53 | 4.0% |
| New Jersey | 49 | 3.7% |
| Illinois | 44 | 3.3% |
| Other states and territories | 567 | 42.5% |
Location highlight
Complaints in California were reported across 115 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 998 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 998 | 74.9% |
| Internet | 196 | 14.7% |
| TV | 118 | 8.9% |
| Radio | 15 | 1.1% |
| Accessibility | 4 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
998 complaints were recorded in this category, representing 74.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 536 | 53.7% |
| Robocalls | 234 | 23.4% |
| Billing | 75 | 7.5% |
| Availability (including rural call completion) | 32 | 3.2% |
| Equipment | 26 | 2.6% |
| Privacy | 23 | 2.3% |
| Number Portability (keeping your number if you change providers) | 19 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.7% |
| Junk Faxes | 15 | 1.5% |
| Open Internet/Net Neutrality | 10 | 1.0% |
| Interference (including signal jammers) | 8 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
196 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 37.2% |
| Speed | 37 | 18.9% |
| Availability | 33 | 16.8% |
| Interference | 15 | 7.7% |
| Open Internet/Net Neutrality | 15 | 7.7% |
| Privacy | 14 | 7.1% |
| Equipment | 9 | 4.6% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
TV complaints
118 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 35.6% |
| Equipment | 20 | 16.9% |
| Availability | 17 | 14.4% |
| Loud Commercials | 16 | 13.6% |
| Indecency | 14 | 11.9% |
| Interference | 8 | 6.8% |
| Open Internet/Net Neutrality | 1 | 0.8% |
A broad mix of issues was reported in this category, with Billing, Equipment and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.