FCC Consumer Complaints – 7 July 2015
Introduction
A total of 1236 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 7 July 2015, complaint volume increased from 1068 complaints the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 485 complaints.
Key statistics
- Total complaints
- 1236
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (485)
- Most reported state/territory
- California (158)
Where the complaints came from
On 7 July 2015, the 1236 complaints recorded by the Federal Communications Commission were reported from 807 cities across 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 158 | 12.8% |
| Florida | 108 | 8.7% |
| Texas | 100 | 8.1% |
| New York | 72 | 5.8% |
| Georgia | 65 | 5.3% |
| Pennsylvania | 49 | 4.0% |
| Ohio | 48 | 3.9% |
| North Carolina | 46 | 3.7% |
| Illinois | 43 | 3.5% |
| Maryland | 40 | 3.2% |
| Other states and territories | 504 | 40.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 938 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 938 | 75.9% |
| Internet | 166 | 13.4% |
| TV | 106 | 8.6% |
| Radio | 9 | 0.7% |
| Accessibility | 8 | 0.6% |
| Emergency | 7 | 0.6% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
938 complaints were recorded in this category, representing 75.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 485 | 51.7% |
| Robocalls | 191 | 20.4% |
| Billing | 85 | 9.1% |
| Availability (including rural call completion) | 36 | 3.8% |
| Number Portability (keeping your number if you change providers) | 35 | 3.7% |
| Equipment | 32 | 3.4% |
| Privacy | 26 | 2.8% |
| Junk Faxes | 16 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.2% |
| Interference (including signal jammers) | 9 | 1.0% |
| Open Internet/Net Neutrality | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
166 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 26.5% |
| Speed | 43 | 25.9% |
| Billing | 39 | 23.5% |
| Privacy | 12 | 7.2% |
| Equipment | 10 | 6.0% |
| Open Internet/Net Neutrality | 10 | 6.0% |
| Interference | 7 | 4.2% |
Complaints in this category covered a range of issues, including Availability, Speed and Billing.
TV complaints
106 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 43.4% |
| Availability | 18 | 17.0% |
| Loud Commercials | 16 | 15.1% |
| Equipment | 8 | 7.5% |
| Interference | 7 | 6.6% |
| Indecency | 6 | 5.7% |
| Privacy | 3 | 2.8% |
| Open Internet/Net Neutrality | 2 | 1.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.