FCC Consumer Complaints – 6 July 2015
Introduction
On Monday, 6 July 2015, 1068 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 269 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1068
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (352)
- Most reported state/territory
- California (125)
Where the complaints came from
On 6 July 2015, the 1068 complaints recorded by the Federal Communications Commission were reported from 719 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 11.7% |
| Florida | 101 | 9.5% |
| Texas | 76 | 7.1% |
| New York | 72 | 6.7% |
| Georgia | 49 | 4.6% |
| North Carolina | 41 | 3.8% |
| Illinois | 40 | 3.7% |
| Ohio | 39 | 3.7% |
| Tennessee | 35 | 3.3% |
| Virginia | 32 | 3.0% |
| Other states and territories | 458 | 42.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 785 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 785 | 73.5% |
| Internet | 160 | 15.0% |
| TV | 104 | 9.7% |
| Radio | 10 | 0.9% |
| Accessibility | 5 | 0.5% |
| Emergency | 4 | 0.4% |
Phone complaints
785 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 352 | 44.8% |
| Robocalls | 185 | 23.6% |
| Billing | 60 | 7.6% |
| Availability (including rural call completion) | 40 | 5.1% |
| Number Portability (keeping your number if you change providers) | 37 | 4.7% |
| Equipment | 35 | 4.5% |
| Privacy | 21 | 2.7% |
| Junk Faxes | 18 | 2.3% |
| Open Internet/Net Neutrality | 14 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.7% |
| Interference (including signal jammers) | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
160 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 27.5% |
| Availability | 36 | 22.5% |
| Speed | 28 | 17.5% |
| Privacy | 19 | 11.9% |
| Equipment | 13 | 8.1% |
| Open Internet/Net Neutrality | 13 | 8.1% |
| Interference | 7 | 4.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
104 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 32.7% |
| Availability | 22 | 21.2% |
| Loud Commercials | 14 | 13.5% |
| Equipment | 12 | 11.5% |
| Interference | 8 | 7.7% |
| Privacy | 7 | 6.7% |
| Indecency | 6 | 5.8% |
| Open Internet/Net Neutrality | 1 | 1.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.