FCC Consumer Complaints – 5 July 2015
Introduction
The Federal Communications Commission recorded 269 consumer complaints on 5 July 2015 relating to telecommunications services, complaint volume fell from 354 complaints the day before. Reports were received from 41 states and territories, with Texas recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 269
- States & territories reporting
- 41
- Most common issue
- Telemarketing (including do not call and spoofing) (55)
- Most reported state/territory
- Texas (34)
Where the complaints came from
The 269 complaints recorded on 5 July 2015 originated from 190 cities across 41 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 34 | 12.6% |
| California | 24 | 8.9% |
| Florida | 21 | 7.8% |
| New York | 21 | 7.8% |
| Tennessee | 15 | 5.6% |
| Georgia | 11 | 4.1% |
| Kentucky | 10 | 3.7% |
| Maryland | 10 | 3.7% |
| Washington | 9 | 3.3% |
| Indiana | 8 | 3.0% |
| Other states and territories | 104 | 38.7% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 137 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 137 | 50.9% |
| Internet | 74 | 27.5% |
| TV | 48 | 17.8% |
| Radio | 9 | 3.3% |
| Accessibility | 1 | 0.4% |
Phone complaints
137 complaints were recorded in this category, representing 50.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 55 | 40.1% |
| Billing | 22 | 16.1% |
| Robocalls | 15 | 10.9% |
| Privacy | 11 | 8.0% |
| Equipment | 10 | 7.3% |
| Open Internet/Net Neutrality | 8 | 5.8% |
| Availability (including rural call completion) | 5 | 3.6% |
| Number Portability (keeping your number if you change providers) | 4 | 2.9% |
| Interference (including signal jammers) | 3 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
Telemarketing (including do not call and spoofing) represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
Internet complaints
74 complaints were recorded in this category, representing 27.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 20.3% |
| Billing | 15 | 20.3% |
| Speed | 13 | 17.6% |
| Open Internet/Net Neutrality | 12 | 16.2% |
| Privacy | 9 | 12.2% |
| Equipment | 7 | 9.5% |
| Interference | 3 | 4.1% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Speed.
TV complaints
48 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 25.0% |
| Availability | 11 | 22.9% |
| Loud Commercials | 8 | 16.7% |
| Indecency | 7 | 14.6% |
| Equipment | 4 | 8.3% |
| Interference | 4 | 8.3% |
| Privacy | 2 | 4.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.