FCC Consumer Complaints – 4 July 2015
Introduction
The Federal Communications Commission recorded 354 consumer complaints on 4 July 2015 relating to telecommunications services, this was lower than the 730 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 354
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (90)
- Most reported state/territory
- California (46)
Where the complaints came from
Across 278 cities in 46 states and territories, a total of 354 complaints were recorded on 4 July 2015. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 13.0% |
| Florida | 30 | 8.5% |
| Maryland | 26 | 7.3% |
| New York | 18 | 5.1% |
| Georgia | 16 | 4.5% |
| Texas | 15 | 4.2% |
| Colorado | 13 | 3.7% |
| New Jersey | 13 | 3.7% |
| Pennsylvania | 13 | 3.7% |
| Illinois | 11 | 3.1% |
| Other states and territories | 152 | 42.9% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 186 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 186 | 52.5% |
| Internet | 75 | 21.2% |
| TV | 66 | 18.6% |
| Radio | 26 | 7.3% |
| Accessibility | 1 | 0.3% |
Phone complaints
186 complaints were recorded in this category, representing 52.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 90 | 48.4% |
| Robocalls | 39 | 21.0% |
| Billing | 18 | 9.7% |
| Availability (including rural call completion) | 15 | 8.1% |
| Open Internet/Net Neutrality | 6 | 3.2% |
| Equipment | 5 | 2.7% |
| Number Portability (keeping your number if you change providers) | 4 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.6% |
| Privacy | 3 | 1.6% |
| Junk Faxes | 2 | 1.1% |
| Interference (including signal jammers) | 1 | 0.5% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
75 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 25.3% |
| Availability | 16 | 21.3% |
| Speed | 16 | 21.3% |
| Open Internet/Net Neutrality | 9 | 12.0% |
| Privacy | 7 | 9.3% |
| Equipment | 4 | 5.3% |
| Interference | 4 | 5.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
66 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 33.3% |
| Loud Commercials | 15 | 22.7% |
| Availability | 8 | 12.1% |
| Equipment | 8 | 12.1% |
| Indecency | 6 | 9.1% |
| Interference | 6 | 9.1% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.