FCC Consumer Complaints – 3 July 2015
Introduction
On 3 July 2015, 730 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1125 complaints recorded the day before. Complaints were reported across 51 states and territories, and California generated the highest number of submissions with 108 complaints. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 300 complaints.
Key statistics
- Total complaints
- 730
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (300)
- Most reported state/territory
- California (108)
Where the complaints came from
A total of 730 complaints were recorded on 3 July 2015, with reports originating from 551 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 14.8% |
| Florida | 49 | 6.7% |
| Texas | 46 | 6.3% |
| New York | 39 | 5.3% |
| North Carolina | 32 | 4.4% |
| Pennsylvania | 32 | 4.4% |
| New Jersey | 29 | 4.0% |
| Virginia | 27 | 3.7% |
| Georgia | 26 | 3.6% |
| Maryland | 26 | 3.6% |
| Other states and territories | 316 | 43.3% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 522 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 522 | 71.5% |
| Internet | 120 | 16.4% |
| TV | 76 | 10.4% |
| Radio | 10 | 1.4% |
| Emergency | 2 | 0.3% |
Phone complaints
522 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 300 | 57.5% |
| Robocalls | 105 | 20.1% |
| Billing | 38 | 7.3% |
| Privacy | 19 | 3.6% |
| Availability (including rural call completion) | 15 | 2.9% |
| Equipment | 15 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.7% |
| Number Portability (keeping your number if you change providers) | 8 | 1.5% |
| Open Internet/Net Neutrality | 7 | 1.3% |
| Junk Faxes | 4 | 0.8% |
| Interference (including signal jammers) | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
120 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 25.8% |
| Speed | 30 | 25.0% |
| Availability | 23 | 19.2% |
| Open Internet/Net Neutrality | 12 | 10.0% |
| Interference | 9 | 7.5% |
| Privacy | 8 | 6.7% |
| Equipment | 7 | 5.8% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
TV complaints
76 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 31.6% |
| Loud Commercials | 14 | 18.4% |
| Indecency | 12 | 15.8% |
| Equipment | 9 | 11.8% |
| Availability | 8 | 10.5% |
| Interference | 5 | 6.6% |
| Privacy | 4 | 5.3% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.