FCC Consumer Complaints – 2 July 2015
Introduction
The Federal Communications Commission recorded 1125 consumer complaints on 2 July 2015 relating to telecommunications services, complaint volume fell from 1295 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 414 complaints recorded.
Key statistics
- Total complaints
- 1125
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (414)
- Most reported state/territory
- California (148)
Where the complaints came from
A total of 1125 complaints were recorded on 2 July 2015, with reports originating from 767 cities in 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 13.2% |
| Florida | 101 | 9.0% |
| Texas | 76 | 6.8% |
| New York | 69 | 6.1% |
| Georgia | 55 | 4.9% |
| Pennsylvania | 49 | 4.4% |
| Illinois | 42 | 3.7% |
| Virginia | 40 | 3.6% |
| North Carolina | 34 | 3.0% |
| New Jersey | 34 | 3.0% |
| Other states and territories | 475 | 42.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 820 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 820 | 72.9% |
| Internet | 195 | 17.3% |
| TV | 92 | 8.2% |
| Radio | 14 | 1.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
820 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 414 | 50.5% |
| Robocalls | 181 | 22.1% |
| Billing | 68 | 8.3% |
| Number Portability (keeping your number if you change providers) | 32 | 3.9% |
| Availability (including rural call completion) | 29 | 3.5% |
| Equipment | 26 | 3.2% |
| Open Internet/Net Neutrality | 19 | 2.3% |
| Privacy | 18 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Interference (including signal jammers) | 11 | 1.3% |
| Junk Faxes | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
195 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 28.7% |
| Speed | 46 | 23.6% |
| Availability | 37 | 19.0% |
| Privacy | 19 | 9.7% |
| Open Internet/Net Neutrality | 15 | 7.7% |
| Equipment | 11 | 5.6% |
| Interference | 11 | 5.6% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
TV complaints
92 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 35.9% |
| Loud Commercials | 16 | 17.4% |
| Availability | 15 | 16.3% |
| Indecency | 13 | 14.1% |
| Equipment | 12 | 13.0% |
| Interference | 3 | 3.3% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.