FCC Consumer Complaints – 1 July 2015
Introduction
On 1 July 2015, 1295 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1205 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 451 complaints.
Key statistics
- Total complaints
- 1295
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (451)
- Most reported state/territory
- California (154)
Where the complaints came from
Across 865 cities in 52 states and territories, a total of 1295 complaints were recorded on 1 July 2015. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 154 | 11.9% |
| Florida | 99 | 7.6% |
| Texas | 95 | 7.3% |
| New York | 78 | 6.0% |
| Pennsylvania | 72 | 5.6% |
| Georgia | 52 | 4.0% |
| Illinois | 49 | 3.8% |
| Maryland | 47 | 3.6% |
| New Jersey | 46 | 3.6% |
| Michigan | 37 | 2.9% |
| Other states and territories | 556 | 42.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 928 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 928 | 71.7% |
| Internet | 223 | 17.2% |
| TV | 107 | 8.3% |
| Radio | 25 | 1.9% |
| Accessibility | 8 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
928 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 451 | 48.6% |
| Robocalls | 213 | 23.0% |
| Billing | 95 | 10.2% |
| Availability (including rural call completion) | 43 | 4.6% |
| Privacy | 25 | 2.7% |
| Equipment | 22 | 2.4% |
| Open Internet/Net Neutrality | 20 | 2.2% |
| Number Portability (keeping your number if you change providers) | 18 | 1.9% |
| Junk Faxes | 17 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.7% |
| Interference (including signal jammers) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
223 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 28.7% |
| Speed | 54 | 24.2% |
| Availability | 33 | 14.8% |
| Open Internet/Net Neutrality | 23 | 10.3% |
| Interference | 17 | 7.6% |
| Privacy | 13 | 5.8% |
| Equipment | 10 | 4.5% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
TV complaints
107 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 49.5% |
| Availability | 14 | 13.1% |
| Loud Commercials | 14 | 13.1% |
| Equipment | 10 | 9.3% |
| Indecency | 7 | 6.5% |
| Interference | 5 | 4.7% |
| Privacy | 4 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.