FCC Consumer Complaints – 30 June 2015
Introduction
A total of 1205 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 30 June 2015, this represented an increase from the 1107 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 455 complaints recorded.
Key statistics
- Total complaints
- 1205
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (455)
- Most reported state/territory
- California (153)
Where the complaints came from
On 30 June 2015, the 1205 complaints recorded by the Federal Communications Commission were reported from 792 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 153 | 12.7% |
| Florida | 101 | 8.4% |
| Texas | 78 | 6.5% |
| New York | 68 | 5.6% |
| Georgia | 62 | 5.1% |
| Pennsylvania | 62 | 5.1% |
| Illinois | 48 | 4.0% |
| Virginia | 42 | 3.5% |
| Washington | 39 | 3.2% |
| Ohio | 38 | 3.2% |
| Other states and territories | 511 | 42.4% |
Location highlight
Complaints in California were reported across 104 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 878 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 878 | 72.9% |
| Internet | 199 | 16.5% |
| TV | 92 | 7.6% |
| Radio | 23 | 1.9% |
| Accessibility | 6 | 0.5% |
| Emergency | 5 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
878 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 455 | 51.8% |
| Robocalls | 174 | 19.8% |
| Billing | 88 | 10.0% |
| Availability (including rural call completion) | 40 | 4.6% |
| Equipment | 31 | 3.5% |
| Privacy | 21 | 2.4% |
| Open Internet/Net Neutrality | 20 | 2.3% |
| Number Portability (keeping your number if you change providers) | 17 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.8% |
| Junk Faxes | 10 | 1.1% |
| Interference (including signal jammers) | 4 | 0.5% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
199 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 29.6% |
| Speed | 46 | 23.1% |
| Availability | 30 | 15.1% |
| Open Internet/Net Neutrality | 25 | 12.6% |
| Interference | 15 | 7.5% |
| Privacy | 13 | 6.5% |
| Equipment | 10 | 5.0% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
92 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 33.7% |
| Availability | 16 | 17.4% |
| Equipment | 13 | 14.1% |
| Indecency | 11 | 12.0% |
| Interference | 8 | 8.7% |
| Loud Commercials | 8 | 8.7% |
| Privacy | 5 | 5.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.