FCC Consumer Complaints – 29 June 2015
Introduction
On 29 June 2015, the Federal Communications Commission recorded 1107 consumer complaints relating to telecommunications services, this represented an increase from the 367 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 401 complaints.
Key statistics
- Total complaints
- 1107
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (401)
- Most reported state/territory
- California (139)
Where the complaints came from
Reports recorded on 29 June 2015 show 1107 complaints originating from 713 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 139 | 12.6% |
| Texas | 84 | 7.6% |
| Florida | 66 | 6.0% |
| Georgia | 66 | 6.0% |
| New York | 63 | 5.7% |
| Pennsylvania | 51 | 4.6% |
| Illinois | 44 | 4.0% |
| Michigan | 38 | 3.4% |
| Washington | 38 | 3.4% |
| Colorado | 34 | 3.1% |
| Other states and territories | 484 | 43.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 88 different cities.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 801 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 801 | 72.4% |
| Internet | 173 | 15.6% |
| TV | 113 | 10.2% |
| Radio | 19 | 1.7% |
| Accessibility | 1 | 0.1% |
Phone complaints
801 complaints were recorded in this category, representing 72.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 401 | 50.1% |
| Robocalls | 170 | 21.2% |
| Billing | 88 | 11.0% |
| Availability (including rural call completion) | 42 | 5.2% |
| Number Portability (keeping your number if you change providers) | 26 | 3.2% |
| Equipment | 17 | 2.1% |
| Privacy | 15 | 1.9% |
| Junk Faxes | 13 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Open Internet/Net Neutrality | 10 | 1.2% |
| Interference (including signal jammers) | 8 | 1.0% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
173 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 28.9% |
| Speed | 37 | 21.4% |
| Availability | 27 | 15.6% |
| Open Internet/Net Neutrality | 20 | 11.6% |
| Privacy | 18 | 10.4% |
| Interference | 12 | 6.9% |
| Equipment | 9 | 5.2% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
TV complaints
113 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 42.5% |
| Availability | 24 | 21.2% |
| Indecency | 14 | 12.4% |
| Equipment | 12 | 10.6% |
| Loud Commercials | 10 | 8.8% |
| Interference | 2 | 1.8% |
| Privacy | 2 | 1.8% |
| Open Internet/Net Neutrality | 1 | 0.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.