FCC Consumer Complaints – 28 June 2015
Introduction
The Federal Communications Commission recorded 367 consumer complaints on Sunday, 28 June 2015 relating to telecommunications services, this was lower than the 589 complaints recorded the day before. Reports were received from 41 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 367
- States & territories reporting
- 41
- Most common issue
- Billing (73)
- Most reported state/territory
- California (48)
Where the complaints came from
The 367 complaints recorded on 28 June 2015 were submitted from 276 cities across 41 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 13.1% |
| Texas | 39 | 10.6% |
| New York | 23 | 6.3% |
| Florida | 21 | 5.7% |
| Colorado | 19 | 5.2% |
| Pennsylvania | 19 | 5.2% |
| Georgia | 17 | 4.6% |
| Tennessee | 16 | 4.4% |
| Maryland | 15 | 4.1% |
| Michigan | 12 | 3.3% |
| Other states and territories | 138 | 37.6% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 169 reports. This was followed by Internet, which accounted for 97 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 169 | 46.0% |
| Internet | 97 | 26.4% |
| TV | 82 | 22.3% |
| Radio | 18 | 4.9% |
| Emergency | 1 | 0.3% |
Phone complaints
169 complaints were recorded in this category, representing 46.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 56 | 33.1% |
| Billing | 29 | 17.2% |
| Robocalls | 24 | 14.2% |
| Equipment | 13 | 7.7% |
| Availability (including rural call completion) | 12 | 7.1% |
| Cramming (unauthorized charges on your phone bill) | 10 | 5.9% |
| Privacy | 10 | 5.9% |
| Open Internet/Net Neutrality | 9 | 5.3% |
| Interference (including signal jammers) | 5 | 3.0% |
| Number Portability (keeping your number if you change providers) | 1 | 0.6% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Billing and Robocalls among the most common.
Internet complaints
97 complaints were recorded in this category, representing 26.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 25 | 25.8% |
| Billing | 18 | 18.6% |
| Open Internet/Net Neutrality | 18 | 18.6% |
| Availability | 14 | 14.4% |
| Equipment | 9 | 9.3% |
| Interference | 8 | 8.2% |
| Privacy | 5 | 5.2% |
A broad mix of issues was reported in this category, with Speed, Billing and Open Internet/Net Neutrality among the most common.
TV complaints
82 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 29 | 35.4% |
| Billing | 26 | 31.7% |
| Indecency | 8 | 9.8% |
| Availability | 6 | 7.3% |
| Equipment | 6 | 7.3% |
| Interference | 3 | 3.7% |
| Privacy | 3 | 3.7% |
| Open Internet/Net Neutrality | 1 | 1.2% |
The largest share of complaints in this category related to Loud Commercials and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.