FCC Consumer Complaints – 27 June 2015
Introduction
On Saturday, 27 June 2015, 589 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1189 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 183 complaints.
Key statistics
- Total complaints
- 589
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (183)
- Most reported state/territory
- California (78)
Where the complaints came from
On 27 June 2015, the 589 complaints recorded by the Federal Communications Commission were reported from 442 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 78 | 13.2% |
| Florida | 57 | 9.7% |
| New York | 42 | 7.1% |
| Texas | 41 | 7.0% |
| Maryland | 35 | 5.9% |
| Georgia | 30 | 5.1% |
| Virginia | 21 | 3.6% |
| Illinois | 20 | 3.4% |
| Pennsylvania | 19 | 3.2% |
| Colorado | 16 | 2.7% |
| Other states and territories | 229 | 38.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 358 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 358 | 60.8% |
| Internet | 135 | 22.9% |
| TV | 72 | 12.2% |
| Radio | 19 | 3.2% |
| Emergency | 3 | 0.5% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
358 complaints were recorded in this category, representing 60.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 183 | 51.1% |
| Robocalls | 65 | 18.2% |
| Billing | 36 | 10.1% |
| Availability (including rural call completion) | 18 | 5.0% |
| Privacy | 17 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 3.6% |
| Equipment | 11 | 3.1% |
| Number Portability (keeping your number if you change providers) | 7 | 2.0% |
| Open Internet/Net Neutrality | 6 | 1.7% |
| Interference (including signal jammers) | 2 | 0.6% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
135 complaints were recorded in this category, representing 22.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 39 | 28.9% |
| Billing | 29 | 21.5% |
| Open Internet/Net Neutrality | 17 | 12.6% |
| Equipment | 13 | 9.6% |
| Privacy | 13 | 9.6% |
| Availability | 12 | 8.9% |
| Interference | 12 | 8.9% |
A broad mix of issues was reported in this category, with Speed, Billing and Open Internet/Net Neutrality among the most common.
TV complaints
72 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 30.6% |
| Loud Commercials | 14 | 19.4% |
| Availability | 12 | 16.7% |
| Equipment | 10 | 13.9% |
| Indecency | 10 | 13.9% |
| Interference | 3 | 4.2% |
| Open Internet/Net Neutrality | 1 | 1.4% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.