FCC Consumer Complaints – 26 June 2015
Introduction
The Federal Communications Commission recorded 1189 consumer complaints on 26 June 2015 relating to telecommunications services, this represented a decline from the 2047 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 426 complaints recorded.
Key statistics
- Total complaints
- 1189
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (426)
- Most reported state/territory
- California (155)
Where the complaints came from
The 1189 complaints recorded on 26 June 2015 originated from 780 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 155 | 13.0% |
| Florida | 94 | 7.9% |
| Texas | 76 | 6.4% |
| Georgia | 73 | 6.1% |
| New York | 60 | 5.0% |
| Illinois | 40 | 3.4% |
| New Jersey | 40 | 3.4% |
| Pennsylvania | 40 | 3.4% |
| Virginia | 39 | 3.3% |
| Maryland | 37 | 3.1% |
| Other states and territories | 535 | 45.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 825 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 825 | 69.4% |
| Internet | 221 | 18.6% |
| TV | 119 | 10.0% |
| Radio | 20 | 1.7% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
825 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 426 | 51.6% |
| Robocalls | 175 | 21.2% |
| Billing | 71 | 8.6% |
| Availability (including rural call completion) | 34 | 4.1% |
| Number Portability (keeping your number if you change providers) | 24 | 2.9% |
| Privacy | 24 | 2.9% |
| Equipment | 19 | 2.3% |
| Junk Faxes | 17 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.7% |
| Open Internet/Net Neutrality | 12 | 1.5% |
| Interference (including signal jammers) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
221 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 29.9% |
| Speed | 50 | 22.6% |
| Availability | 44 | 19.9% |
| Open Internet/Net Neutrality | 31 | 14.0% |
| Privacy | 15 | 6.8% |
| Equipment | 8 | 3.6% |
| Interference | 7 | 3.2% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
119 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 47.9% |
| Indecency | 19 | 16.0% |
| Availability | 18 | 15.1% |
| Equipment | 10 | 8.4% |
| Loud Commercials | 7 | 5.9% |
| Interference | 5 | 4.2% |
| Privacy | 3 | 2.5% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.