FCC Consumer Complaints – 25 June 2015
Introduction
On Thursday, 25 June 2015, the Federal Communications Commission recorded 2047 consumer complaints relating to telecommunications services, complaint volume increased from 1761 complaints the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 2047
- States & territories reporting
- 53
- Most common issue
- Telemarketing (including do not call and spoofing) (631)
- Most reported state/territory
- California (265)
Where the complaints came from
Across 1205 cities in 53 states and territories, a total of 2047 complaints were recorded on 25 June 2015. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 265 | 12.9% |
| Texas | 162 | 7.9% |
| Florida | 157 | 7.7% |
| New York | 127 | 6.2% |
| Pennsylvania | 98 | 4.8% |
| Georgia | 74 | 3.6% |
| Illinois | 69 | 3.4% |
| Michigan | 67 | 3.3% |
| North Carolina | 66 | 3.2% |
| Virginia | 65 | 3.2% |
| Other states and territories | 873 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 1383 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1383 | 67.6% |
| Internet | 360 | 17.6% |
| TV | 263 | 12.8% |
| Radio | 39 | 1.9% |
| Accessibility | 1 | 0.0% |
| Emergency | 1 | 0.0% |
Phone complaints
1383 complaints were recorded in this category, representing 67.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 631 | 45.6% |
| Billing | 251 | 18.1% |
| Robocalls | 228 | 16.5% |
| Availability (including rural call completion) | 61 | 4.4% |
| Equipment | 53 | 3.8% |
| Junk Faxes | 41 | 3.0% |
| Privacy | 26 | 1.9% |
| Number Portability (keeping your number if you change providers) | 23 | 1.7% |
| Open Internet/Net Neutrality | 23 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 18 | 1.3% |
| Interference (including signal jammers) | 14 | 1.0% |
| Slamming (change of your carrier without permission) | 6 | 0.4% |
Telemarketing (including do not call and spoofing) and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
360 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 128 | 35.6% |
| Speed | 81 | 22.5% |
| Availability | 52 | 14.4% |
| Open Internet/Net Neutrality | 44 | 12.2% |
| Privacy | 21 | 5.8% |
| Interference | 20 | 5.6% |
| Equipment | 14 | 3.9% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
263 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 129 | 49.0% |
| Availability | 40 | 15.2% |
| Equipment | 36 | 13.7% |
| Indecency | 23 | 8.7% |
| Loud Commercials | 15 | 5.7% |
| Interference | 12 | 4.6% |
| Privacy | 4 | 1.5% |
| Open Internet/Net Neutrality | 1 | 0.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
39 complaints were recorded in this category, representing 1.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 22 | 56.4% |
| Availability | 7 | 17.9% |
| Indecency | 6 | 15.4% |
| Commercials/Promotions | 3 | 7.7% |
| Equipment | 1 | 2.6% |
Interference and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.