FCC Consumer Complaints – 24 June 2015
Introduction
A total of 1761 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 24 June 2015, complaint volume increased from 1405 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1761
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (486)
- Most reported state/territory
- California (241)
Where the complaints came from
The 1761 complaints recorded on 24 June 2015 were submitted from 995 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 241 | 13.7% |
| Texas | 123 | 7.0% |
| Florida | 118 | 6.7% |
| Pennsylvania | 86 | 4.9% |
| Georgia | 84 | 4.8% |
| New York | 79 | 4.5% |
| Illinois | 72 | 4.1% |
| Colorado | 58 | 3.3% |
| Maryland | 57 | 3.2% |
| Michigan | 57 | 3.2% |
| Other states and territories | 786 | 44.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 967 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 967 | 54.9% |
| Internet | 642 | 36.5% |
| TV | 120 | 6.8% |
| Radio | 22 | 1.2% |
| Emergency | 5 | 0.3% |
| Request for Dispute Assistance | 3 | 0.2% |
| Accessibility | 2 | 0.1% |
Phone complaints
967 complaints were recorded in this category, representing 54.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 486 | 50.3% |
| Robocalls | 194 | 20.1% |
| Billing | 83 | 8.6% |
| Availability (including rural call completion) | 41 | 4.2% |
| Equipment | 31 | 3.2% |
| Junk Faxes | 28 | 2.9% |
| Number Portability (keeping your number if you change providers) | 27 | 2.8% |
| Privacy | 27 | 2.8% |
| Open Internet/Net Neutrality | 23 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.4% |
| Interference (including signal jammers) | 12 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
642 complaints were recorded in this category, representing 36.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 269 | 41.9% |
| Speed | 178 | 27.7% |
| Availability | 65 | 10.1% |
| Open Internet/Net Neutrality | 64 | 10.0% |
| Equipment | 25 | 3.9% |
| Privacy | 25 | 3.9% |
| Interference | 16 | 2.5% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
120 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 50.8% |
| Availability | 18 | 15.0% |
| Indecency | 11 | 9.2% |
| Equipment | 10 | 8.3% |
| Loud Commercials | 10 | 8.3% |
| Interference | 6 | 5.0% |
| Open Internet/Net Neutrality | 2 | 1.7% |
| Privacy | 2 | 1.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.