FCC Consumer Complaints – 23 June 2015
Introduction
On 23 June 2015, 1405 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1073 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1405
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (458)
- Most reported state/territory
- California (160)
Where the complaints came from
The 1405 complaints recorded on 23 June 2015 were submitted from 896 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 160 | 11.4% |
| Texas | 110 | 7.8% |
| Florida | 103 | 7.3% |
| New York | 79 | 5.6% |
| Georgia | 75 | 5.3% |
| Illinois | 56 | 4.0% |
| New Jersey | 52 | 3.7% |
| Pennsylvania | 50 | 3.6% |
| North Carolina | 45 | 3.2% |
| Colorado | 44 | 3.1% |
| Other states and territories | 631 | 44.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 949 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 949 | 67.5% |
| Internet | 331 | 23.6% |
| TV | 114 | 8.1% |
| Radio | 9 | 0.6% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
949 complaints were recorded in this category, representing 67.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 458 | 48.3% |
| Robocalls | 207 | 21.8% |
| Billing | 96 | 10.1% |
| Availability (including rural call completion) | 41 | 4.3% |
| Equipment | 32 | 3.4% |
| Number Portability (keeping your number if you change providers) | 27 | 2.8% |
| Privacy | 23 | 2.4% |
| Open Internet/Net Neutrality | 22 | 2.3% |
| Junk Faxes | 17 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.5% |
| Interference (including signal jammers) | 11 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
331 complaints were recorded in this category, representing 23.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 137 | 41.4% |
| Speed | 65 | 19.6% |
| Open Internet/Net Neutrality | 53 | 16.0% |
| Availability | 33 | 10.0% |
| Interference | 16 | 4.8% |
| Privacy | 15 | 4.5% |
| Equipment | 12 | 3.6% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
114 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 36.8% |
| Availability | 19 | 16.7% |
| Indecency | 18 | 15.8% |
| Equipment | 11 | 9.6% |
| Interference | 11 | 9.6% |
| Loud Commercials | 9 | 7.9% |
| Open Internet/Net Neutrality | 3 | 2.6% |
| Privacy | 1 | 0.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.