FCC Consumer Complaints – 22 June 2015
Introduction
A total of 1073 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 22 June 2015, this was higher than the 292 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 377 complaints.
Key statistics
- Total complaints
- 1073
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (377)
- Most reported state/territory
- California (103)
Where the complaints came from
Reports recorded on 22 June 2015 show 1073 complaints originating from 744 cities across 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 9.6% |
| Florida | 76 | 7.1% |
| New York | 64 | 6.0% |
| Texas | 61 | 5.7% |
| Pennsylvania | 57 | 5.3% |
| Georgia | 48 | 4.5% |
| Illinois | 43 | 4.0% |
| North Carolina | 37 | 3.4% |
| Ohio | 37 | 3.4% |
| Virginia | 37 | 3.4% |
| Other states and territories | 510 | 47.5% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 803 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 803 | 74.8% |
| Internet | 161 | 15.0% |
| TV | 92 | 8.6% |
| Radio | 14 | 1.3% |
| Emergency | 3 | 0.3% |
Phone complaints
803 complaints were recorded in this category, representing 74.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 377 | 46.9% |
| Robocalls | 159 | 19.8% |
| Billing | 85 | 10.6% |
| Availability (including rural call completion) | 38 | 4.7% |
| Junk Faxes | 28 | 3.5% |
| Privacy | 26 | 3.2% |
| Number Portability (keeping your number if you change providers) | 25 | 3.1% |
| Equipment | 21 | 2.6% |
| Open Internet/Net Neutrality | 18 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Interference (including signal jammers) | 11 | 1.4% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
161 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 37 | 23.0% |
| Open Internet/Net Neutrality | 33 | 20.5% |
| Billing | 31 | 19.3% |
| Availability | 28 | 17.4% |
| Interference | 12 | 7.5% |
| Equipment | 10 | 6.2% |
| Privacy | 10 | 6.2% |
Complaints in this category covered a range of issues, including Speed, Open Internet/Net Neutrality and Billing.
TV complaints
92 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 34.8% |
| Availability | 17 | 18.5% |
| Loud Commercials | 15 | 16.3% |
| Indecency | 14 | 15.2% |
| Equipment | 9 | 9.8% |
| Interference | 4 | 4.3% |
| Privacy | 1 | 1.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.