FCC Consumer Complaints – 21 June 2015
Introduction
On Sunday, 21 June 2015, the Federal Communications Commission recorded 292 consumer complaints relating to telecommunications services, this represented a decline from the 549 complaints recorded the day before. Reports were received from 42 states and territories, with California accounting for the largest number of submissions at 45 complaints. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 292
- States & territories reporting
- 42
- Most common issue
- Billing (59)
- Most reported state/territory
- California (45)
Where the complaints came from
The 292 complaints recorded on 21 June 2015 originated from 241 cities across 42 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 15.4% |
| New Jersey | 18 | 6.2% |
| New York | 17 | 5.8% |
| Virginia | 17 | 5.8% |
| Florida | 16 | 5.5% |
| Pennsylvania | 15 | 5.1% |
| Georgia | 14 | 4.8% |
| Texas | 11 | 3.8% |
| Illinois | 10 | 3.4% |
| Maryland | 10 | 3.4% |
| Other states and territories | 119 | 40.8% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 154 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 154 | 52.7% |
| Internet | 74 | 25.3% |
| TV | 52 | 17.8% |
| Radio | 9 | 3.1% |
| Emergency | 3 | 1.0% |
Phone complaints
154 complaints were recorded in this category, representing 52.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 55 | 35.7% |
| Billing | 27 | 17.5% |
| Robocalls | 19 | 12.3% |
| Availability (including rural call completion) | 13 | 8.4% |
| Open Internet/Net Neutrality | 11 | 7.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.9% |
| Privacy | 6 | 3.9% |
| Equipment | 5 | 3.2% |
| Interference (including signal jammers) | 5 | 3.2% |
| Number Portability (keeping your number if you change providers) | 5 | 3.2% |
| Junk Faxes | 2 | 1.3% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
Internet complaints
74 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 20 | 27.0% |
| Billing | 17 | 23.0% |
| Availability | 11 | 14.9% |
| Open Internet/Net Neutrality | 11 | 14.9% |
| Privacy | 7 | 9.5% |
| Equipment | 4 | 5.4% |
| Interference | 4 | 5.4% |
Complaints in this category covered a range of issues, including Speed, Billing and Availability.
TV complaints
52 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 28.8% |
| Loud Commercials | 11 | 21.2% |
| Availability | 10 | 19.2% |
| Equipment | 6 | 11.5% |
| Indecency | 4 | 7.7% |
| Interference | 4 | 7.7% |
| Open Internet/Net Neutrality | 2 | 3.8% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.