FCC Consumer Complaints – 20 June 2015
Introduction
The Federal Communications Commission recorded 549 consumer complaints on Saturday, 20 June 2015 relating to telecommunications services, complaint volume fell from 1228 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 170 complaints.
Key statistics
- Total complaints
- 549
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (170)
- Most reported state/territory
- California (68)
Where the complaints came from
The 549 complaints recorded on 20 June 2015 were submitted from 423 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 68 | 12.4% |
| Florida | 50 | 9.1% |
| New York | 37 | 6.7% |
| Texas | 36 | 6.6% |
| Georgia | 27 | 4.9% |
| Pennsylvania | 26 | 4.7% |
| Maryland | 23 | 4.2% |
| Illinois | 19 | 3.5% |
| Ohio | 17 | 3.1% |
| New Jersey | 15 | 2.7% |
| Other states and territories | 231 | 42.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 377 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 377 | 68.7% |
| Internet | 99 | 18.0% |
| TV | 50 | 9.1% |
| Radio | 20 | 3.6% |
| Emergency | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
377 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 170 | 45.1% |
| Robocalls | 80 | 21.2% |
| Billing | 40 | 10.6% |
| Availability (including rural call completion) | 19 | 5.0% |
| Open Internet/Net Neutrality | 16 | 4.2% |
| Number Portability (keeping your number if you change providers) | 11 | 2.9% |
| Privacy | 11 | 2.9% |
| Equipment | 10 | 2.7% |
| Interference (including signal jammers) | 9 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.1% |
| Junk Faxes | 2 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
99 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 32 | 32.3% |
| Availability | 16 | 16.2% |
| Open Internet/Net Neutrality | 16 | 16.2% |
| Billing | 12 | 12.1% |
| Privacy | 11 | 11.1% |
| Interference | 10 | 10.1% |
| Equipment | 2 | 2.0% |
A broad mix of issues was reported in this category, with Speed, Availability and Open Internet/Net Neutrality among the most common.
TV complaints
50 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 26.0% |
| Loud Commercials | 9 | 18.0% |
| Equipment | 8 | 16.0% |
| Availability | 7 | 14.0% |
| Privacy | 5 | 10.0% |
| Interference | 4 | 8.0% |
| Indecency | 3 | 6.0% |
| Open Internet/Net Neutrality | 1 | 2.0% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Equipment among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.