FCC Consumer Complaints – 18 July 2015
Introduction
A total of 547 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 18 July 2015, this represented a decline from the 1233 complaints recorded the day before. The complaints came from 49 states and territories, with Florida reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 547
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (145)
- Most reported state/territory
- Florida (76)
Where the complaints came from
The 547 complaints recorded on 18 July 2015 originated from 396 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 76 | 13.9% |
| California | 62 | 11.3% |
| Texas | 33 | 6.0% |
| Pennsylvania | 25 | 4.6% |
| Georgia | 24 | 4.4% |
| Illinois | 22 | 4.0% |
| New York | 22 | 4.0% |
| Maryland | 21 | 3.8% |
| North Carolina | 19 | 3.5% |
| Colorado | 17 | 3.1% |
| Other states and territories | 225 | 41.1% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 337 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 337 | 61.6% |
| Internet | 109 | 19.9% |
| TV | 71 | 13.0% |
| Radio | 23 | 4.2% |
| Accessibility | 7 | 1.3% |
Phone complaints
337 complaints were recorded in this category, representing 61.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 145 | 43.0% |
| Robocalls | 69 | 20.5% |
| Billing | 44 | 13.1% |
| Availability (including rural call completion) | 19 | 5.6% |
| Equipment | 16 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 11 | 3.3% |
| Privacy | 10 | 3.0% |
| Number Portability (keeping your number if you change providers) | 8 | 2.4% |
| Interference (including signal jammers) | 7 | 2.1% |
| Open Internet/Net Neutrality | 5 | 1.5% |
| Junk Faxes | 2 | 0.6% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
109 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 26.6% |
| Speed | 22 | 20.2% |
| Privacy | 18 | 16.5% |
| Availability | 15 | 13.8% |
| Open Internet/Net Neutrality | 11 | 10.1% |
| Equipment | 7 | 6.4% |
| Interference | 7 | 6.4% |
A broad mix of issues was reported in this category, with Billing, Speed and Privacy among the most common.
TV complaints
71 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 31.0% |
| Loud Commercials | 15 | 21.1% |
| Indecency | 12 | 16.9% |
| Availability | 10 | 14.1% |
| Equipment | 6 | 8.5% |
| Privacy | 5 | 7.0% |
| Interference | 1 | 1.4% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.