FCC Consumer Complaints – 19 July 2015
Introduction
On 19 July 2015, the Federal Communications Commission recorded 331 consumer complaints relating to telecommunications services, complaint volume fell from 547 complaints the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Reports covered a range of issue types, with no single category dominating.
Key statistics
- Total complaints
- 331
- States & territories reporting
- 46
- Most reported state/territory
- California (56)
Where the complaints came from
The 331 complaints recorded on 19 July 2015 were submitted from 251 cities across 46 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 56 | 16.9% |
| Florida | 33 | 10.0% |
| Maryland | 20 | 6.0% |
| Georgia | 17 | 5.1% |
| New Jersey | 17 | 5.1% |
| Pennsylvania | 13 | 3.9% |
| New York | 12 | 3.6% |
| Texas | 12 | 3.6% |
| North Carolina | 10 | 3.0% |
| Illinois | 9 | 2.7% |
| Other states and territories | 131 | 39.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 38 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 158 reports. This was followed by Internet, which accounted for 85 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 158 | 47.7% |
| Internet | 85 | 25.7% |
| TV | 64 | 19.3% |
| Radio | 18 | 5.4% |
| Emergency | 4 | 1.2% |
| Accessibility | 2 | 0.6% |
Phone complaints
158 complaints were recorded in this category, representing 47.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 68 | 43.0% |
| Billing | 24 | 15.2% |
| Robocalls | 19 | 12.0% |
| Availability (including rural call completion) | 15 | 9.5% |
| Equipment | 11 | 7.0% |
| Privacy | 8 | 5.1% |
| Open Internet/Net Neutrality | 4 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.9% |
| Junk Faxes | 2 | 1.3% |
| Number Portability (keeping your number if you change providers) | 2 | 1.3% |
| Interference (including signal jammers) | 1 | 0.6% |
Telemarketing (including do not call and spoofing) represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
Internet complaints
85 complaints were recorded in this category, representing 25.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 28.2% |
| Availability | 20 | 23.5% |
| Speed | 14 | 16.5% |
| Open Internet/Net Neutrality | 10 | 11.8% |
| Privacy | 10 | 11.8% |
| Interference | 6 | 7.1% |
| Equipment | 1 | 1.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
64 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 31.3% |
| Loud Commercials | 15 | 23.4% |
| Availability | 9 | 14.1% |
| Equipment | 8 | 12.5% |
| Indecency | 7 | 10.9% |
| Interference | 2 | 3.1% |
| Privacy | 2 | 3.1% |
| Open Internet/Net Neutrality | 1 | 1.6% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.