FCC Consumer Complaints – 21 July 2015
Introduction
On Tuesday, 21 July 2015, the Federal Communications Commission recorded 1268 consumer complaints relating to telecommunications services, complaint volume increased from 1159 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 500 complaints.
Key statistics
- Total complaints
- 1268
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (500)
- Most reported state/territory
- California (159)
Where the complaints came from
Across 809 cities in 50 states and territories, a total of 1268 complaints were recorded on 21 July 2015. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 159 | 12.5% |
| Florida | 105 | 8.3% |
| Texas | 91 | 7.2% |
| New York | 72 | 5.7% |
| Georgia | 65 | 5.1% |
| Pennsylvania | 50 | 3.9% |
| Tennessee | 47 | 3.7% |
| Illinois | 42 | 3.3% |
| North Carolina | 40 | 3.2% |
| Maryland | 38 | 3.0% |
| Other states and territories | 555 | 43.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 107 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 936 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 936 | 73.8% |
| Internet | 174 | 13.7% |
| TV | 120 | 9.5% |
| Radio | 27 | 2.1% |
| Emergency | 9 | 0.7% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
936 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 500 | 53.4% |
| Robocalls | 210 | 22.4% |
| Billing | 78 | 8.3% |
| Availability (including rural call completion) | 36 | 3.8% |
| Equipment | 32 | 3.4% |
| Number Portability (keeping your number if you change providers) | 23 | 2.5% |
| Privacy | 18 | 1.9% |
| Interference (including signal jammers) | 10 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.0% |
| Junk Faxes | 9 | 1.0% |
| Open Internet/Net Neutrality | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
174 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 34.5% |
| Availability | 32 | 18.4% |
| Speed | 25 | 14.4% |
| Equipment | 16 | 9.2% |
| Open Internet/Net Neutrality | 16 | 9.2% |
| Privacy | 16 | 9.2% |
| Interference | 9 | 5.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
120 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 34.2% |
| Loud Commercials | 39 | 32.5% |
| Availability | 15 | 12.5% |
| Equipment | 9 | 7.5% |
| Indecency | 9 | 7.5% |
| Interference | 4 | 3.3% |
| Privacy | 2 | 1.7% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.