FCC Consumer Complaints – 22 July 2015
Introduction
On Wednesday, 22 July 2015, the Federal Communications Commission recorded 1514 consumer complaints relating to telecommunications services, this represented an increase from the 1268 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1514
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (515)
- Most reported state/territory
- California (199)
Where the complaints came from
The 1514 complaints recorded on 22 July 2015 originated from 916 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 199 | 13.1% |
| Florida | 129 | 8.5% |
| Texas | 108 | 7.1% |
| New York | 81 | 5.4% |
| Maryland | 75 | 5.0% |
| Georgia | 63 | 4.2% |
| North Carolina | 63 | 4.2% |
| Pennsylvania | 62 | 4.1% |
| New Jersey | 57 | 3.8% |
| Illinois | 55 | 3.6% |
| Other states and territories | 612 | 40.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 1093 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1093 | 72.2% |
| Internet | 206 | 13.6% |
| TV | 151 | 10.0% |
| Radio | 56 | 3.7% |
| Emergency | 5 | 0.3% |
| Accessibility | 2 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1093 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 515 | 47.1% |
| Robocalls | 227 | 20.8% |
| Billing | 147 | 13.4% |
| Availability (including rural call completion) | 51 | 4.7% |
| Equipment | 44 | 4.0% |
| Privacy | 34 | 3.1% |
| Number Portability (keeping your number if you change providers) | 23 | 2.1% |
| Junk Faxes | 20 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.1% |
| Interference (including signal jammers) | 9 | 0.8% |
| Open Internet/Net Neutrality | 7 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
206 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 27.7% |
| Availability | 40 | 19.4% |
| Speed | 29 | 14.1% |
| Open Internet/Net Neutrality | 28 | 13.6% |
| Privacy | 23 | 11.2% |
| Equipment | 15 | 7.3% |
| Interference | 14 | 6.8% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
151 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 37.1% |
| Loud Commercials | 37 | 24.5% |
| Availability | 24 | 15.9% |
| Equipment | 17 | 11.3% |
| Indecency | 10 | 6.6% |
| Interference | 3 | 2.0% |
| Privacy | 2 | 1.3% |
| Open Internet/Net Neutrality | 1 | 0.7% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Radio complaints
56 complaints were recorded in this category, representing 3.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 47 | 83.9% |
| Indecency | 3 | 5.4% |
| Equipment | 2 | 3.6% |
| Pirate Radio | 2 | 3.6% |
| Availability | 1 | 1.8% |
| Billing | 1 | 1.8% |
The largest share of complaints in this category related to Interference and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.