FCC Consumer Complaints – 23 July 2015
Introduction
On 23 July 2015, 1251 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1514 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 485 complaints.
Key statistics
- Total complaints
- 1251
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (485)
- Most reported state/territory
- California (148)
Where the complaints came from
Reports recorded on 23 July 2015 show 1251 complaints originating from 797 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 11.8% |
| Florida | 100 | 8.0% |
| Texas | 84 | 6.7% |
| New York | 79 | 6.3% |
| Pennsylvania | 54 | 4.3% |
| Georgia | 52 | 4.2% |
| Illinois | 50 | 4.0% |
| Maryland | 50 | 4.0% |
| New Jersey | 44 | 3.5% |
| Washington | 42 | 3.4% |
| Other states and territories | 546 | 43.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 961 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 961 | 76.8% |
| Internet | 156 | 12.5% |
| TV | 92 | 7.4% |
| Radio | 31 | 2.5% |
| Emergency | 8 | 0.6% |
| Accessibility | 3 | 0.2% |
Phone complaints
961 complaints were recorded in this category, representing 76.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 485 | 50.5% |
| Robocalls | 242 | 25.2% |
| Billing | 65 | 6.8% |
| Availability (including rural call completion) | 37 | 3.9% |
| Number Portability (keeping your number if you change providers) | 29 | 3.0% |
| Privacy | 28 | 2.9% |
| Equipment | 24 | 2.5% |
| Junk Faxes | 19 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.4% |
| Interference (including signal jammers) | 9 | 0.9% |
| Open Internet/Net Neutrality | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
156 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 31.4% |
| Availability | 34 | 21.8% |
| Speed | 24 | 15.4% |
| Privacy | 18 | 11.5% |
| Open Internet/Net Neutrality | 14 | 9.0% |
| Interference | 9 | 5.8% |
| Equipment | 8 | 5.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
92 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 46.7% |
| Equipment | 13 | 14.1% |
| Loud Commercials | 13 | 14.1% |
| Availability | 10 | 10.9% |
| Indecency | 7 | 7.6% |
| Interference | 5 | 5.4% |
| Privacy | 1 | 1.1% |
Billing and Equipment accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
31 complaints were recorded in this category, representing 2.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 25 | 80.6% |
| Indecency | 3 | 9.7% |
| Pirate Radio | 2 | 6.5% |
| Commercials/Promotions | 1 | 3.2% |
Interference and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.