FCC Consumer Complaints – 24 July 2015
Introduction
A total of 1147 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 24 July 2015, this represented a decline from the 1251 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 458 complaints.
Key statistics
- Total complaints
- 1147
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (458)
- Most reported state/territory
- California (163)
Where the complaints came from
The 1147 complaints recorded on 24 July 2015 originated from 748 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Maryland, where Frederick accounted for 30 of the 50 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 163 | 14.2% |
| Florida | 88 | 7.7% |
| New York | 73 | 6.4% |
| Texas | 58 | 5.1% |
| Illinois | 56 | 4.9% |
| Maryland | 50 | 4.4% |
| Georgia | 48 | 4.2% |
| New Jersey | 45 | 3.9% |
| Pennsylvania | 42 | 3.7% |
| Virginia | 39 | 3.4% |
| Other states and territories | 481 | 41.9% |
Location highlight
Complaints in Maryland were heavily concentrated in Frederick, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 857 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 857 | 74.7% |
| Internet | 156 | 13.6% |
| TV | 82 | 7.1% |
| Radio | 38 | 3.3% |
| Emergency | 8 | 0.7% |
| Accessibility | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
857 complaints were recorded in this category, representing 74.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 458 | 53.4% |
| Robocalls | 189 | 22.1% |
| Billing | 63 | 7.4% |
| Availability (including rural call completion) | 32 | 3.7% |
| Equipment | 27 | 3.2% |
| Junk Faxes | 25 | 2.9% |
| Number Portability (keeping your number if you change providers) | 20 | 2.3% |
| Privacy | 19 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Interference (including signal jammers) | 7 | 0.8% |
| Open Internet/Net Neutrality | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
156 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 29.5% |
| Speed | 30 | 19.2% |
| Availability | 27 | 17.3% |
| Privacy | 20 | 12.8% |
| Open Internet/Net Neutrality | 18 | 11.5% |
| Equipment | 8 | 5.1% |
| Interference | 7 | 4.5% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
TV complaints
82 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 34.1% |
| Equipment | 15 | 18.3% |
| Availability | 14 | 17.1% |
| Loud Commercials | 12 | 14.6% |
| Indecency | 6 | 7.3% |
| Interference | 3 | 3.7% |
| Privacy | 3 | 3.7% |
The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability.
Radio complaints
38 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 32 | 84.2% |
| Pirate Radio | 3 | 7.9% |
| Commercials/Promotions | 1 | 2.6% |
| Equipment | 1 | 2.6% |
| Indecency | 1 | 2.6% |
Interference and Pirate Radio accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.