FCC Consumer Complaints – 25 July 2015
Introduction
On Saturday, 25 July 2015, 587 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1147 complaints recorded the previous day. Complaints were reported across 48 states and territories, with New York slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 587
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (192)
- Most reported state/territory
- New York (63)
Where the complaints came from
Reports recorded on 25 July 2015 show 587 complaints originating from 424 cities across 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| New York | 63 | 10.7% |
| California | 62 | 10.6% |
| Florida | 54 | 9.2% |
| Georgia | 38 | 6.5% |
| Texas | 38 | 6.5% |
| Illinois | 26 | 4.4% |
| Pennsylvania | 24 | 4.1% |
| Michigan | 23 | 3.9% |
| Washington | 23 | 3.9% |
| New Jersey | 17 | 2.9% |
| Other states and territories | 217 | 37.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 359 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 359 | 61.2% |
| Internet | 152 | 25.9% |
| TV | 68 | 11.6% |
| Radio | 4 | 0.7% |
| Emergency | 3 | 0.5% |
| Accessibility | 1 | 0.2% |
Phone complaints
359 complaints were recorded in this category, representing 61.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 192 | 53.5% |
| Robocalls | 89 | 24.8% |
| Billing | 27 | 7.5% |
| Privacy | 15 | 4.2% |
| Equipment | 10 | 2.8% |
| Availability (including rural call completion) | 9 | 2.5% |
| Number Portability (keeping your number if you change providers) | 6 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.1% |
| Open Internet/Net Neutrality | 3 | 0.8% |
| Interference (including signal jammers) | 1 | 0.3% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
152 complaints were recorded in this category, representing 25.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 26.3% |
| Availability | 30 | 19.7% |
| Speed | 27 | 17.8% |
| Interference | 15 | 9.9% |
| Open Internet/Net Neutrality | 14 | 9.2% |
| Privacy | 14 | 9.2% |
| Equipment | 12 | 7.9% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
68 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 45.6% |
| Equipment | 8 | 11.8% |
| Interference | 8 | 11.8% |
| Loud Commercials | 8 | 11.8% |
| Availability | 7 | 10.3% |
| Indecency | 4 | 5.9% |
| Privacy | 1 | 1.5% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.