FCC Consumer Complaints – 26 July 2015
Introduction
On Sunday, 26 July 2015, the Federal Communications Commission recorded 348 consumer complaints relating to telecommunications services, this represented a decline from the 587 complaints recorded the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 348
- States & territories reporting
- 43
- Most common issue
- Billing (66)
- Most reported state/territory
- California (39)
Where the complaints came from
The 348 complaints recorded on 26 July 2015 originated from 256 cities across 43 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 11.2% |
| Georgia | 28 | 8.0% |
| Maryland | 27 | 7.8% |
| Florida | 23 | 6.6% |
| New Jersey | 20 | 5.7% |
| Illinois | 19 | 5.5% |
| New York | 17 | 4.9% |
| Texas | 17 | 4.9% |
| Michigan | 13 | 3.7% |
| North Carolina | 13 | 3.7% |
| Other states and territories | 129 | 37.1% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 162 complaints. This was followed by Internet, which accounted for 102 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 162 | 46.6% |
| Internet | 102 | 29.3% |
| TV | 54 | 15.5% |
| Radio | 28 | 8.0% |
| Emergency | 2 | 0.6% |
Phone complaints
162 complaints were recorded in this category, representing 46.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 61 | 37.7% |
| Robocalls | 27 | 16.7% |
| Billing | 23 | 14.2% |
| Availability (including rural call completion) | 14 | 8.6% |
| Equipment | 10 | 6.2% |
| Privacy | 10 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 4.3% |
| Open Internet/Net Neutrality | 3 | 1.9% |
| Interference (including signal jammers) | 2 | 1.2% |
| Number Portability (keeping your number if you change providers) | 2 | 1.2% |
| Junk Faxes | 1 | 0.6% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Robocalls and Billing among the most common.
Internet complaints
102 complaints were recorded in this category, representing 29.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 26.5% |
| Speed | 26 | 25.5% |
| Availability | 21 | 20.6% |
| Open Internet/Net Neutrality | 9 | 8.8% |
| Privacy | 9 | 8.8% |
| Interference | 7 | 6.9% |
| Equipment | 3 | 2.9% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
TV complaints
54 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 29.6% |
| Loud Commercials | 16 | 29.6% |
| Availability | 7 | 13.0% |
| Equipment | 5 | 9.3% |
| Indecency | 4 | 7.4% |
| Interference | 3 | 5.6% |
| Privacy | 2 | 3.7% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.