FCC Consumer Complaints – 27 July 2015
Introduction
On 27 July 2015, 1130 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 348 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1130
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (384)
- Most reported state/territory
- California (114)
Where the complaints came from
The 1130 complaints recorded on 27 July 2015 originated from 751 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Maryland, where Frederick accounted for 31 of the 49 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 10.1% |
| Florida | 89 | 7.9% |
| Texas | 88 | 7.8% |
| New Jersey | 66 | 5.8% |
| Georgia | 61 | 5.4% |
| New York | 54 | 4.8% |
| Maryland | 49 | 4.3% |
| Pennsylvania | 46 | 4.1% |
| Illinois | 44 | 3.9% |
| Ohio | 37 | 3.3% |
| Other states and territories | 479 | 42.4% |
Location highlight
Complaints in Maryland were heavily concentrated in Frederick, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 802 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 802 | 71.0% |
| Internet | 166 | 14.7% |
| TV | 109 | 9.6% |
| Radio | 44 | 3.9% |
| Accessibility | 7 | 0.6% |
| Emergency | 2 | 0.2% |
Phone complaints
802 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 384 | 47.9% |
| Robocalls | 210 | 26.2% |
| Billing | 58 | 7.2% |
| Availability (including rural call completion) | 32 | 4.0% |
| Privacy | 27 | 3.4% |
| Junk Faxes | 26 | 3.2% |
| Equipment | 23 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.7% |
| Number Portability (keeping your number if you change providers) | 10 | 1.2% |
| Interference (including signal jammers) | 9 | 1.1% |
| Open Internet/Net Neutrality | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
166 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 32.5% |
| Availability | 27 | 16.3% |
| Speed | 22 | 13.3% |
| Privacy | 19 | 11.4% |
| Open Internet/Net Neutrality | 18 | 10.8% |
| Interference | 14 | 8.4% |
| Equipment | 12 | 7.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
109 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 40.4% |
| Availability | 22 | 20.2% |
| Loud Commercials | 18 | 16.5% |
| Equipment | 10 | 9.2% |
| Indecency | 8 | 7.3% |
| Interference | 5 | 4.6% |
| Privacy | 2 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
44 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 35 | 79.5% |
| Availability | 3 | 6.8% |
| Commercials/Promotions | 2 | 4.5% |
| Indecency | 2 | 4.5% |
| Equipment | 1 | 2.3% |
| Pirate Radio | 1 | 2.3% |
Interference and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.