FCC Consumer Complaints – 28 July 2015
Introduction
The Federal Communications Commission recorded 1359 consumer complaints on Tuesday, 28 July 2015 relating to telecommunications services, this represented an increase from the 1130 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 494 complaints.
Key statistics
- Total complaints
- 1359
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (494)
- Most reported state/territory
- California (169)
Where the complaints came from
A total of 1359 complaints were recorded on 28 July 2015, with reports originating from 864 cities in 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 169 | 12.4% |
| Texas | 112 | 8.2% |
| Florida | 102 | 7.5% |
| Pennsylvania | 67 | 4.9% |
| Georgia | 60 | 4.4% |
| New York | 53 | 3.9% |
| Virginia | 53 | 3.9% |
| Illinois | 49 | 3.6% |
| Ohio | 47 | 3.5% |
| North Carolina | 46 | 3.4% |
| Other states and territories | 599 | 44.1% |
Location highlight
Complaints in California were reported across 100 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 965 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 965 | 71.0% |
| Internet | 219 | 16.1% |
| TV | 131 | 9.6% |
| Radio | 36 | 2.6% |
| Emergency | 4 | 0.3% |
| Accessibility | 2 | 0.1% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
965 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 494 | 51.2% |
| Robocalls | 198 | 20.5% |
| Billing | 77 | 8.0% |
| Number Portability (keeping your number if you change providers) | 46 | 4.8% |
| Availability (including rural call completion) | 45 | 4.7% |
| Equipment | 33 | 3.4% |
| Privacy | 26 | 2.7% |
| Junk Faxes | 21 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 18 | 1.9% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Interference (including signal jammers) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
219 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 26.0% |
| Availability | 46 | 21.0% |
| Speed | 41 | 18.7% |
| Privacy | 32 | 14.6% |
| Open Internet/Net Neutrality | 16 | 7.3% |
| Interference | 15 | 6.8% |
| Equipment | 12 | 5.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
131 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 36.6% |
| Availability | 29 | 22.1% |
| Loud Commercials | 17 | 13.0% |
| Indecency | 16 | 12.2% |
| Equipment | 15 | 11.5% |
| Interference | 3 | 2.3% |
| Privacy | 3 | 2.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Radio complaints
36 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 27 | 75.0% |
| Commercials/Promotions | 2 | 5.6% |
| Equipment | 2 | 5.6% |
| Indecency | 2 | 5.6% |
| Pirate Radio | 2 | 5.6% |
| Availability | 1 | 2.8% |
Interference and Commercials/Promotions were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.