FCC Consumer Complaints – 29 July 2015
Introduction
On 29 July 2015, the Federal Communications Commission recorded 1375 consumer complaints relating to telecommunications services, this was higher than the 1359 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 558 complaints.
Key statistics
- Total complaints
- 1375
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (558)
- Most reported state/territory
- California (134)
Where the complaints came from
Reports recorded on 29 July 2015 show 1375 complaints originating from 902 cities across 52 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 9.7% |
| Florida | 98 | 7.1% |
| Texas | 89 | 6.5% |
| Pennsylvania | 74 | 5.4% |
| New York | 67 | 4.9% |
| Illinois | 64 | 4.7% |
| Georgia | 59 | 4.3% |
| Maryland | 53 | 3.9% |
| Ohio | 51 | 3.7% |
| Virginia | 48 | 3.5% |
| Other states and territories | 632 | 46.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 1035 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1035 | 75.3% |
| Internet | 189 | 13.7% |
| TV | 110 | 8.0% |
| Radio | 37 | 2.7% |
| Emergency | 2 | 0.1% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1035 complaints were recorded in this category, representing 75.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 558 | 53.9% |
| Robocalls | 237 | 22.9% |
| Billing | 86 | 8.3% |
| Availability (including rural call completion) | 38 | 3.7% |
| Number Portability (keeping your number if you change providers) | 22 | 2.1% |
| Equipment | 21 | 2.0% |
| Junk Faxes | 18 | 1.7% |
| Privacy | 14 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.3% |
| Interference (including signal jammers) | 11 | 1.1% |
| Open Internet/Net Neutrality | 11 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
189 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 24.9% |
| Availability | 45 | 23.8% |
| Speed | 32 | 16.9% |
| Open Internet/Net Neutrality | 19 | 10.1% |
| Interference | 17 | 9.0% |
| Privacy | 17 | 9.0% |
| Equipment | 12 | 6.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
110 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 47.3% |
| Equipment | 15 | 13.6% |
| Availability | 13 | 11.8% |
| Loud Commercials | 13 | 11.8% |
| Indecency | 9 | 8.2% |
| Interference | 5 | 4.5% |
| Open Internet/Net Neutrality | 2 | 1.8% |
| Privacy | 1 | 0.9% |
The largest share of complaints in this category related to Billing and Equipment, with fewer reports falling into other issue types.
Radio complaints
37 complaints were recorded in this category, representing 2.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 24 | 64.9% |
| Indecency | 5 | 13.5% |
| Pirate Radio | 4 | 10.8% |
| Equipment | 2 | 5.4% |
| Availability | 1 | 2.7% |
| Billing | 1 | 2.7% |
The largest share of complaints in this category related to Interference and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.