FCC Consumer Complaints – 31 July 2015
Introduction
On Friday, 31 July 2015, 1409 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1600 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 440 complaints recorded.
Key statistics
- Total complaints
- 1409
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (440)
- Most reported state/territory
- California (177)
Where the complaints came from
Reports recorded on 31 July 2015 show 1409 complaints originating from 900 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 177 | 12.6% |
| Florida | 118 | 8.4% |
| Texas | 112 | 7.9% |
| Georgia | 74 | 5.3% |
| New York | 73 | 5.2% |
| North Carolina | 60 | 4.3% |
| Illinois | 52 | 3.7% |
| Pennsylvania | 51 | 3.6% |
| New Jersey | 49 | 3.5% |
| Ohio | 48 | 3.4% |
| Other states and territories | 593 | 42.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 859 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 859 | 61.0% |
| Internet | 414 | 29.4% |
| TV | 106 | 7.5% |
| Radio | 24 | 1.7% |
| Emergency | 5 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
859 complaints were recorded in this category, representing 61.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 440 | 51.2% |
| Robocalls | 209 | 24.3% |
| Billing | 66 | 7.7% |
| Availability (including rural call completion) | 38 | 4.4% |
| Equipment | 33 | 3.8% |
| Privacy | 21 | 2.4% |
| Number Portability (keeping your number if you change providers) | 14 | 1.6% |
| Open Internet/Net Neutrality | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.4% |
| Junk Faxes | 5 | 0.6% |
| Interference (including signal jammers) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
414 complaints were recorded in this category, representing 29.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 127 | 30.7% |
| Open Internet/Net Neutrality | 105 | 25.4% |
| Billing | 75 | 18.1% |
| Availability | 63 | 15.2% |
| Interference | 15 | 3.6% |
| Privacy | 15 | 3.6% |
| Equipment | 14 | 3.4% |
Complaints in this category covered a range of issues, including Speed, Open Internet/Net Neutrality and Billing.
TV complaints
106 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 46.2% |
| Availability | 19 | 17.9% |
| Equipment | 13 | 12.3% |
| Loud Commercials | 12 | 11.3% |
| Indecency | 5 | 4.7% |
| Interference | 5 | 4.7% |
| Open Internet/Net Neutrality | 2 | 1.9% |
| Privacy | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.