FCC Consumer Complaints – 1 August 2015
Introduction
A total of 573 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 1 August 2015, this was lower than the 1409 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 573
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (176)
- Most reported state/territory
- California (67)
Where the complaints came from
A total of 573 complaints were recorded on 1 August 2015, with reports originating from 426 cities in 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 11.7% |
| Florida | 47 | 8.2% |
| Georgia | 46 | 8.0% |
| Pennsylvania | 29 | 5.1% |
| Illinois | 28 | 4.9% |
| Texas | 28 | 4.9% |
| Virginia | 23 | 4.0% |
| New York | 22 | 3.8% |
| Maryland | 21 | 3.7% |
| Arizona | 17 | 3.0% |
| Other states and territories | 242 | 42.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 315 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 315 | 55.0% |
| Internet | 167 | 29.1% |
| TV | 68 | 11.9% |
| Radio | 19 | 3.3% |
| Accessibility | 2 | 0.3% |
| Emergency | 2 | 0.3% |
Phone complaints
315 complaints were recorded in this category, representing 55.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 176 | 55.9% |
| Robocalls | 59 | 18.7% |
| Billing | 20 | 6.3% |
| Equipment | 16 | 5.1% |
| Availability (including rural call completion) | 12 | 3.8% |
| Privacy | 9 | 2.9% |
| Number Portability (keeping your number if you change providers) | 6 | 1.9% |
| Open Internet/Net Neutrality | 4 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.0% |
| Interference (including signal jammers) | 3 | 1.0% |
| Junk Faxes | 3 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
167 complaints were recorded in this category, representing 29.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 29.3% |
| Speed | 31 | 18.6% |
| Open Internet/Net Neutrality | 29 | 17.4% |
| Availability | 21 | 12.6% |
| Equipment | 16 | 9.6% |
| Privacy | 13 | 7.8% |
| Interference | 8 | 4.8% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Open Internet/Net Neutrality.
TV complaints
68 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 42.6% |
| Loud Commercials | 11 | 16.2% |
| Availability | 9 | 13.2% |
| Equipment | 8 | 11.8% |
| Indecency | 5 | 7.4% |
| Interference | 4 | 5.9% |
| Open Internet/Net Neutrality | 2 | 2.9% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.