FCC Consumer Complaints – 4 August 2015
Introduction
A total of 1475 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 4 August 2015, this represented an increase from the 1214 complaints recorded the day before. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1475
- States & territories reporting
- 53
- Most common issue
- Telemarketing (including do not call and spoofing) (504)
- Most reported state/territory
- California (185)
Where the complaints came from
Reports recorded on 4 August 2015 show 1475 complaints originating from 937 cities across 53 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 185 | 12.5% |
| Florida | 110 | 7.5% |
| Texas | 95 | 6.4% |
| Georgia | 71 | 4.8% |
| New York | 69 | 4.7% |
| Washington | 68 | 4.6% |
| Maryland | 63 | 4.3% |
| Pennsylvania | 61 | 4.1% |
| Illinois | 56 | 3.8% |
| Michigan | 50 | 3.4% |
| Other states and territories | 638 | 43.3% |
Location highlight
Complaints in California were reported across 127 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 1043 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1043 | 70.7% |
| Internet | 256 | 17.4% |
| TV | 137 | 9.3% |
| Radio | 35 | 2.4% |
| Emergency | 2 | 0.1% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1043 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 504 | 48.3% |
| Robocalls | 248 | 23.8% |
| Billing | 119 | 11.4% |
| Availability (including rural call completion) | 43 | 4.1% |
| Number Portability (keeping your number if you change providers) | 41 | 3.9% |
| Privacy | 21 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 20 | 1.9% |
| Equipment | 19 | 1.8% |
| Junk Faxes | 13 | 1.2% |
| Interference (including signal jammers) | 7 | 0.7% |
| Open Internet/Net Neutrality | 5 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
256 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 27.0% |
| Speed | 57 | 22.3% |
| Availability | 52 | 20.3% |
| Privacy | 27 | 10.5% |
| Open Internet/Net Neutrality | 26 | 10.2% |
| Interference | 19 | 7.4% |
| Equipment | 6 | 2.3% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
TV complaints
137 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 48.2% |
| Availability | 25 | 18.2% |
| Equipment | 19 | 13.9% |
| Indecency | 14 | 10.2% |
| Loud Commercials | 9 | 6.6% |
| Interference | 2 | 1.5% |
| Open Internet/Net Neutrality | 1 | 0.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
35 complaints were recorded in this category, representing 2.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 25 | 71.4% |
| Availability | 3 | 8.6% |
| Indecency | 3 | 8.6% |
| Billing | 1 | 2.9% |
| Commercials/Promotions | 1 | 2.9% |
| Equipment | 1 | 2.9% |
| Pirate Radio | 1 | 2.9% |
Interference and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.