FCC Consumer Complaints – 5 August 2015
Introduction
A total of 1472 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 5 August 2015, complaint volume fell from 1475 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 543 complaints.
Key statistics
- Total complaints
- 1472
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (543)
- Most reported state/territory
- California (188)
Where the complaints came from
On 5 August 2015, the 1472 complaints recorded by the Federal Communications Commission were reported from 965 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 188 | 12.8% |
| Florida | 131 | 8.9% |
| Texas | 97 | 6.6% |
| New York | 84 | 5.7% |
| Maryland | 62 | 4.2% |
| Illinois | 60 | 4.1% |
| Georgia | 56 | 3.8% |
| New Jersey | 53 | 3.6% |
| Washington | 53 | 3.6% |
| Pennsylvania | 52 | 3.5% |
| Other states and territories | 633 | 43.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1077 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1077 | 73.2% |
| Internet | 224 | 15.2% |
| TV | 124 | 8.4% |
| Radio | 42 | 2.9% |
| Accessibility | 2 | 0.1% |
| Emergency | 2 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1077 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 543 | 50.4% |
| Robocalls | 240 | 22.3% |
| Billing | 113 | 10.5% |
| Availability (including rural call completion) | 36 | 3.3% |
| Number Portability (keeping your number if you change providers) | 34 | 3.2% |
| Equipment | 33 | 3.1% |
| Junk Faxes | 27 | 2.5% |
| Privacy | 22 | 2.0% |
| Interference (including signal jammers) | 17 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 0.8% |
| Open Internet/Net Neutrality | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
224 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 24.6% |
| Billing | 54 | 24.1% |
| Speed | 48 | 21.4% |
| Privacy | 20 | 8.9% |
| Open Internet/Net Neutrality | 18 | 8.0% |
| Interference | 15 | 6.7% |
| Equipment | 14 | 6.3% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
124 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 45.2% |
| Availability | 24 | 19.4% |
| Indecency | 16 | 12.9% |
| Loud Commercials | 12 | 9.7% |
| Equipment | 8 | 6.5% |
| Privacy | 4 | 3.2% |
| Interference | 3 | 2.4% |
| Open Internet/Net Neutrality | 1 | 0.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
42 complaints were recorded in this category, representing 2.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 32 | 76.2% |
| Availability | 3 | 7.1% |
| Indecency | 3 | 7.1% |
| Equipment | 2 | 4.8% |
| Commercials/Promotions | 1 | 2.4% |
| Pirate Radio | 1 | 2.4% |
Interference and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.