FCC Consumer Complaints – 6 August 2015
Introduction
The Federal Communications Commission recorded 1233 consumer complaints on 6 August 2015 relating to telecommunications services, complaint volume fell from 1472 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1233
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (444)
- Most reported state/territory
- California (148)
Where the complaints came from
Across 817 cities in 52 states and territories, a total of 1233 complaints were recorded on 6 August 2015. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 12.0% |
| Florida | 91 | 7.4% |
| Texas | 90 | 7.3% |
| Maryland | 64 | 5.2% |
| New York | 63 | 5.1% |
| Pennsylvania | 45 | 3.6% |
| Georgia | 44 | 3.6% |
| Illinois | 44 | 3.6% |
| Indiana | 43 | 3.5% |
| Colorado | 42 | 3.4% |
| Other states and territories | 557 | 45.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 896 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 896 | 72.7% |
| Internet | 179 | 14.5% |
| TV | 113 | 9.2% |
| Radio | 38 | 3.1% |
| Accessibility | 5 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
896 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 444 | 49.6% |
| Robocalls | 231 | 25.8% |
| Billing | 52 | 5.8% |
| Availability (including rural call completion) | 47 | 5.2% |
| Equipment | 28 | 3.1% |
| Privacy | 27 | 3.0% |
| Number Portability (keeping your number if you change providers) | 23 | 2.6% |
| Junk Faxes | 16 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.1% |
| Interference (including signal jammers) | 8 | 0.9% |
| Open Internet/Net Neutrality | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
179 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 27.9% |
| Availability | 38 | 21.2% |
| Speed | 37 | 20.7% |
| Open Internet/Net Neutrality | 17 | 9.5% |
| Privacy | 15 | 8.4% |
| Equipment | 11 | 6.1% |
| Interference | 11 | 6.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
113 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 41.6% |
| Loud Commercials | 17 | 15.0% |
| Equipment | 16 | 14.2% |
| Indecency | 15 | 13.3% |
| Availability | 11 | 9.7% |
| Interference | 5 | 4.4% |
| Privacy | 2 | 1.8% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
Radio complaints
38 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 36 | 94.7% |
| Indecency | 1 | 2.6% |
| Pirate Radio | 1 | 2.6% |
The largest share of complaints in this category related to Interference and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.