FCC Consumer Complaints – 7 August 2015
Introduction
On Friday, 7 August 2015, 1205 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1233 complaints the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 450 complaints.
Key statistics
- Total complaints
- 1205
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (450)
- Most reported state/territory
- California (150)
Where the complaints came from
The 1205 complaints recorded on 7 August 2015 originated from 806 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 150 | 12.4% |
| Florida | 97 | 8.0% |
| Texas | 75 | 6.2% |
| New York | 68 | 5.6% |
| Pennsylvania | 50 | 4.1% |
| Illinois | 49 | 4.1% |
| Georgia | 42 | 3.5% |
| Arizona | 39 | 3.2% |
| Maryland | 37 | 3.1% |
| North Carolina | 37 | 3.1% |
| Other states and territories | 556 | 46.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 103 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 896 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 896 | 74.4% |
| Internet | 172 | 14.3% |
| TV | 113 | 9.4% |
| Radio | 17 | 1.4% |
| Emergency | 4 | 0.3% |
| Accessibility | 3 | 0.2% |
Phone complaints
896 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 450 | 50.2% |
| Robocalls | 183 | 20.4% |
| Billing | 118 | 13.2% |
| Availability (including rural call completion) | 36 | 4.0% |
| Number Portability (keeping your number if you change providers) | 32 | 3.6% |
| Privacy | 25 | 2.8% |
| Equipment | 19 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.1% |
| Interference (including signal jammers) | 8 | 0.9% |
| Junk Faxes | 6 | 0.7% |
| Open Internet/Net Neutrality | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
172 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 26.2% |
| Availability | 36 | 20.9% |
| Speed | 36 | 20.9% |
| Open Internet/Net Neutrality | 21 | 12.2% |
| Privacy | 16 | 9.3% |
| Interference | 10 | 5.8% |
| Equipment | 8 | 4.7% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
113 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 35.4% |
| Availability | 23 | 20.4% |
| Loud Commercials | 18 | 15.9% |
| Equipment | 16 | 14.2% |
| Indecency | 10 | 8.8% |
| Interference | 6 | 5.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.