FCC Consumer Complaints – 8 August 2015
Introduction
A total of 519 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 8 August 2015, this represented a decline from the 1205 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 204 complaints recorded.
Key statistics
- Total complaints
- 519
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (204)
- Most reported state/territory
- California (73)
Where the complaints came from
On 8 August 2015, the 519 complaints recorded by the Federal Communications Commission were reported from 402 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 73 | 14.1% |
| Florida | 48 | 9.2% |
| Texas | 34 | 6.6% |
| Virginia | 27 | 5.2% |
| Illinois | 23 | 4.4% |
| Maryland | 22 | 4.2% |
| New York | 19 | 3.7% |
| Pennsylvania | 19 | 3.7% |
| Georgia | 18 | 3.5% |
| Ohio | 17 | 3.3% |
| Other states and territories | 219 | 42.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 345 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 345 | 66.5% |
| Internet | 95 | 18.3% |
| TV | 69 | 13.3% |
| Radio | 6 | 1.2% |
| Emergency | 3 | 0.6% |
| Accessibility | 1 | 0.2% |
Phone complaints
345 complaints were recorded in this category, representing 66.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 204 | 59.1% |
| Robocalls | 70 | 20.3% |
| Billing | 22 | 6.4% |
| Availability (including rural call completion) | 12 | 3.5% |
| Privacy | 12 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.6% |
| Equipment | 7 | 2.0% |
| Number Portability (keeping your number if you change providers) | 4 | 1.2% |
| Open Internet/Net Neutrality | 2 | 0.6% |
| Interference (including signal jammers) | 1 | 0.3% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
95 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 27.4% |
| Speed | 21 | 22.1% |
| Availability | 14 | 14.7% |
| Privacy | 13 | 13.7% |
| Open Internet/Net Neutrality | 9 | 9.5% |
| Interference | 8 | 8.4% |
| Equipment | 4 | 4.2% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
69 complaints were recorded in this category, representing 13.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 42.0% |
| Availability | 10 | 14.5% |
| Equipment | 9 | 13.0% |
| Loud Commercials | 9 | 13.0% |
| Indecency | 6 | 8.7% |
| Interference | 2 | 2.9% |
| Open Internet/Net Neutrality | 2 | 2.9% |
| Privacy | 2 | 2.9% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.