FCC Consumer Complaints – 9 August 2015
Introduction
On 9 August 2015, the Federal Communications Commission recorded 327 consumer complaints relating to telecommunications services, this was lower than the 519 complaints recorded the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 327
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (77)
- Most reported state/territory
- California (28)
Where the complaints came from
Across 255 cities in 45 states and territories, a total of 327 complaints were recorded on 9 August 2015. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 8.6% |
| New York | 24 | 7.3% |
| Maryland | 20 | 6.1% |
| Florida | 19 | 5.8% |
| Michigan | 18 | 5.5% |
| Texas | 16 | 4.9% |
| Georgia | 15 | 4.6% |
| Pennsylvania | 15 | 4.6% |
| Illinois | 14 | 4.3% |
| Kentucky | 12 | 3.7% |
| Other states and territories | 146 | 44.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 169 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 169 | 51.7% |
| Internet | 80 | 24.5% |
| TV | 54 | 16.5% |
| Radio | 20 | 6.1% |
| Emergency | 3 | 0.9% |
| Accessibility | 1 | 0.3% |
Phone complaints
169 complaints were recorded in this category, representing 51.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 77 | 45.6% |
| Robocalls | 22 | 13.0% |
| Equipment | 16 | 9.5% |
| Billing | 14 | 8.3% |
| Privacy | 9 | 5.3% |
| Availability (including rural call completion) | 8 | 4.7% |
| Number Portability (keeping your number if you change providers) | 8 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.0% |
| Junk Faxes | 5 | 3.0% |
| Interference (including signal jammers) | 3 | 1.8% |
| Open Internet/Net Neutrality | 2 | 1.2% |
Telemarketing (including do not call and spoofing) was the most commonly reported issue in this category, while other issues occurred less frequently.
Internet complaints
80 complaints were recorded in this category, representing 24.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 26.3% |
| Availability | 17 | 21.3% |
| Speed | 14 | 17.5% |
| Open Internet/Net Neutrality | 12 | 15.0% |
| Privacy | 8 | 10.0% |
| Interference | 6 | 7.5% |
| Equipment | 2 | 2.5% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
54 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 27.8% |
| Loud Commercials | 13 | 24.1% |
| Availability | 10 | 18.5% |
| Equipment | 9 | 16.7% |
| Indecency | 5 | 9.3% |
| Interference | 1 | 1.9% |
| Privacy | 1 | 1.9% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.