FCC Consumer Complaints – 10 August 2015
Introduction
A total of 1075 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 10 August 2015, this represented an increase from the 327 complaints recorded the day before. Complaints were reported across 51 states and territories, with Florida slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 420 complaints.
Key statistics
- Total complaints
- 1075
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (420)
- Most reported state/territory
- Florida (117)
Where the complaints came from
Across 714 cities in 51 states and territories, a total of 1075 complaints were recorded on 10 August 2015. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 117 | 10.9% |
| California | 105 | 9.8% |
| Texas | 92 | 8.6% |
| New York | 55 | 5.1% |
| Maryland | 53 | 4.9% |
| Georgia | 50 | 4.7% |
| Pennsylvania | 39 | 3.6% |
| Ohio | 37 | 3.4% |
| Virginia | 32 | 3.0% |
| Colorado | 31 | 2.9% |
| Other states and territories | 463 | 43.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 780 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 780 | 72.6% |
| Internet | 173 | 16.1% |
| TV | 89 | 8.3% |
| Radio | 30 | 2.8% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
780 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 420 | 53.8% |
| Robocalls | 133 | 17.1% |
| Billing | 62 | 7.9% |
| Number Portability (keeping your number if you change providers) | 44 | 5.6% |
| Availability (including rural call completion) | 41 | 5.3% |
| Privacy | 24 | 3.1% |
| Equipment | 16 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.7% |
| Junk Faxes | 13 | 1.7% |
| Interference (including signal jammers) | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Open Internet/Net Neutrality | 2 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
173 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 26.6% |
| Availability | 44 | 25.4% |
| Speed | 29 | 16.8% |
| Privacy | 20 | 11.6% |
| Open Internet/Net Neutrality | 13 | 7.5% |
| Interference | 12 | 6.9% |
| Equipment | 9 | 5.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
89 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 42.7% |
| Availability | 13 | 14.6% |
| Loud Commercials | 12 | 13.5% |
| Equipment | 11 | 12.4% |
| Indecency | 9 | 10.1% |
| Interference | 4 | 4.5% |
| Privacy | 2 | 2.2% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
Radio complaints
30 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 23 | 76.7% |
| Indecency | 3 | 10.0% |
| Availability | 2 | 6.7% |
| Equipment | 1 | 3.3% |
The largest share of complaints in this category related to Interference and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.