FCC Consumer Complaints – 11 August 2015
Introduction
The Federal Communications Commission recorded 1196 consumer complaints on 11 August 2015 relating to telecommunications services, complaint volume increased from 1075 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 471 complaints.
Key statistics
- Total complaints
- 1196
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (471)
- Most reported state/territory
- California (146)
Where the complaints came from
The 1196 complaints recorded on 11 August 2015 originated from 781 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 12.2% |
| Florida | 107 | 8.9% |
| Texas | 88 | 7.4% |
| Georgia | 59 | 4.9% |
| New York | 54 | 4.5% |
| Pennsylvania | 51 | 4.3% |
| Virginia | 48 | 4.0% |
| Illinois | 45 | 3.8% |
| Maryland | 45 | 3.8% |
| Michigan | 40 | 3.3% |
| Other states and territories | 512 | 42.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 858 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 858 | 71.7% |
| Internet | 206 | 17.2% |
| TV | 104 | 8.7% |
| Radio | 19 | 1.6% |
| Emergency | 5 | 0.4% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
858 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 471 | 54.9% |
| Robocalls | 167 | 19.5% |
| Billing | 67 | 7.8% |
| Privacy | 31 | 3.6% |
| Junk Faxes | 26 | 3.0% |
| Availability (including rural call completion) | 25 | 2.9% |
| Number Portability (keeping your number if you change providers) | 22 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.2% |
| Equipment | 16 | 1.9% |
| Interference (including signal jammers) | 8 | 0.9% |
| Open Internet/Net Neutrality | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
206 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 52 | 25.2% |
| Billing | 46 | 22.3% |
| Availability | 42 | 20.4% |
| Open Internet/Net Neutrality | 21 | 10.2% |
| Privacy | 17 | 8.3% |
| Equipment | 15 | 7.3% |
| Interference | 12 | 5.8% |
A broad mix of issues was reported in this category, with Speed, Billing and Availability among the most common.
TV complaints
104 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 38.5% |
| Loud Commercials | 18 | 17.3% |
| Availability | 15 | 14.4% |
| Equipment | 12 | 11.5% |
| Indecency | 9 | 8.7% |
| Interference | 8 | 7.7% |
| Privacy | 2 | 1.9% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.