FCC Consumer Complaints – 12 August 2015
Introduction
On 12 August 2015, 1256 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1196 complaints recorded the day before. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 514 complaints.
Key statistics
- Total complaints
- 1256
- States & territories reporting
- 53
- Most common issue
- Telemarketing (including do not call and spoofing) (514)
- Most reported state/territory
- California (159)
Where the complaints came from
On 12 August 2015, the 1256 complaints recorded by the Federal Communications Commission were reported from 829 cities across 53 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 159 | 12.7% |
| Florida | 115 | 9.2% |
| Texas | 105 | 8.4% |
| New Jersey | 52 | 4.1% |
| New York | 52 | 4.1% |
| Pennsylvania | 49 | 3.9% |
| Georgia | 46 | 3.7% |
| Maryland | 44 | 3.5% |
| Illinois | 42 | 3.3% |
| Ohio | 42 | 3.3% |
| Other states and territories | 548 | 43.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 912 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 912 | 72.6% |
| Internet | 191 | 15.2% |
| TV | 115 | 9.2% |
| Radio | 29 | 2.3% |
| Emergency | 7 | 0.6% |
| Accessibility | 2 | 0.2% |
Phone complaints
912 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 514 | 56.4% |
| Robocalls | 203 | 22.3% |
| Billing | 67 | 7.3% |
| Availability (including rural call completion) | 31 | 3.4% |
| Privacy | 27 | 3.0% |
| Equipment | 19 | 2.1% |
| Number Portability (keeping your number if you change providers) | 14 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.4% |
| Junk Faxes | 7 | 0.8% |
| Open Internet/Net Neutrality | 7 | 0.8% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
191 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 26.2% |
| Speed | 50 | 26.2% |
| Availability | 38 | 19.9% |
| Privacy | 20 | 10.5% |
| Open Internet/Net Neutrality | 13 | 6.8% |
| Equipment | 12 | 6.3% |
| Interference | 8 | 4.2% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
TV complaints
115 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 50.4% |
| Availability | 19 | 16.5% |
| Equipment | 12 | 10.4% |
| Indecency | 10 | 8.7% |
| Loud Commercials | 9 | 7.8% |
| Interference | 3 | 2.6% |
| Open Internet/Net Neutrality | 2 | 1.7% |
| Privacy | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.