FCC Consumer Complaints – 13 August 2015
Introduction
A total of 1285 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 13 August 2015, complaint volume increased from 1256 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 546 complaints.
Key statistics
- Total complaints
- 1285
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (546)
- Most reported state/territory
- California (154)
Where the complaints came from
The 1285 complaints recorded on 13 August 2015 were submitted from 823 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 154 | 12.0% |
| Florida | 117 | 9.1% |
| Texas | 89 | 6.9% |
| Pennsylvania | 70 | 5.4% |
| Georgia | 61 | 4.7% |
| New York | 59 | 4.6% |
| Washington | 50 | 3.9% |
| Michigan | 47 | 3.7% |
| Virginia | 46 | 3.6% |
| Illinois | 44 | 3.4% |
| Other states and territories | 547 | 42.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 99 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 970 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 970 | 75.5% |
| Internet | 175 | 13.6% |
| TV | 113 | 8.8% |
| Radio | 22 | 1.7% |
| Accessibility | 3 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
970 complaints were recorded in this category, representing 75.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 546 | 56.3% |
| Robocalls | 193 | 19.9% |
| Billing | 66 | 6.8% |
| Availability (including rural call completion) | 31 | 3.2% |
| Number Portability (keeping your number if you change providers) | 31 | 3.2% |
| Privacy | 30 | 3.1% |
| Equipment | 27 | 2.8% |
| Junk Faxes | 19 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.3% |
| Interference (including signal jammers) | 7 | 0.7% |
| Open Internet/Net Neutrality | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
175 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 24.0% |
| Availability | 39 | 22.3% |
| Speed | 33 | 18.9% |
| Interference | 16 | 9.1% |
| Equipment | 15 | 8.6% |
| Open Internet/Net Neutrality | 15 | 8.6% |
| Privacy | 15 | 8.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
113 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 38.9% |
| Loud Commercials | 19 | 16.8% |
| Equipment | 18 | 15.9% |
| Availability | 13 | 11.5% |
| Indecency | 9 | 8.0% |
| Interference | 8 | 7.1% |
| Privacy | 2 | 1.8% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.