FCC Consumer Complaints – 24 August 2015
Introduction
A total of 1154 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 24 August 2015, this was higher than the 309 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 418 complaints.
Key statistics
- Total complaints
- 1154
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (418)
- Most reported state/territory
- California (153)
Where the complaints came from
On 24 August 2015, the 1154 complaints recorded by the Federal Communications Commission were reported from 745 cities across 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 153 | 13.3% |
| Florida | 97 | 8.4% |
| Texas | 73 | 6.3% |
| Maryland | 71 | 6.2% |
| Pennsylvania | 53 | 4.6% |
| Georgia | 52 | 4.5% |
| New York | 52 | 4.5% |
| Michigan | 42 | 3.6% |
| Illinois | 36 | 3.1% |
| Virginia | 36 | 3.1% |
| Other states and territories | 488 | 42.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 810 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 810 | 70.2% |
| Internet | 188 | 16.3% |
| TV | 98 | 8.5% |
| Radio | 55 | 4.8% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
810 complaints were recorded in this category, representing 70.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 418 | 51.6% |
| Robocalls | 155 | 19.1% |
| Billing | 69 | 8.5% |
| Number Portability (keeping your number if you change providers) | 55 | 6.8% |
| Privacy | 26 | 3.2% |
| Availability (including rural call completion) | 21 | 2.6% |
| Equipment | 18 | 2.2% |
| Junk Faxes | 18 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.5% |
| Interference (including signal jammers) | 10 | 1.2% |
| Open Internet/Net Neutrality | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
188 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 32.4% |
| Availability | 41 | 21.8% |
| Speed | 28 | 14.9% |
| Open Internet/Net Neutrality | 25 | 13.3% |
| Privacy | 16 | 8.5% |
| Interference | 11 | 5.9% |
| Equipment | 6 | 3.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
98 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 45.9% |
| Availability | 15 | 15.3% |
| Equipment | 11 | 11.2% |
| Loud Commercials | 11 | 11.2% |
| Interference | 8 | 8.2% |
| Indecency | 7 | 7.1% |
| Privacy | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
55 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 44 | 80.0% |
| Indecency | 4 | 7.3% |
| Availability | 2 | 3.6% |
| Equipment | 2 | 3.6% |
| Pirate Radio | 2 | 3.6% |
| Billing | 1 | 1.8% |
Interference and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.