FCC Consumer Complaints – 23 August 2015
Introduction
The Federal Communications Commission recorded 309 consumer complaints on 23 August 2015 relating to telecommunications services, this was lower than the 593 complaints recorded the day before. The complaints came from 42 states and territories, with Maryland reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 309
- States & territories reporting
- 42
- Most common issue
- Billing (62)
- Most reported state/territory
- Maryland (39)
Where the complaints came from
A total of 309 complaints were recorded on 23 August 2015, with reports originating from 233 cities in 42 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Maryland, where Frederick accounted for 32 of the 39 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Maryland | 39 | 12.6% |
| California | 34 | 11.0% |
| Georgia | 23 | 7.4% |
| New York | 18 | 5.8% |
| Texas | 18 | 5.8% |
| Illinois | 14 | 4.5% |
| Florida | 13 | 4.2% |
| Pennsylvania | 13 | 4.2% |
| Virginia | 12 | 3.9% |
| New Jersey | 9 | 2.9% |
| Other states and territories | 116 | 37.5% |
Location highlight
A large share of complaints in Maryland originated from Frederick, which accounted for most reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 135 reports. This was followed by Internet, which accounted for 85 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 135 | 43.7% |
| Internet | 85 | 27.5% |
| TV | 47 | 15.2% |
| Radio | 38 | 12.3% |
| Emergency | 3 | 1.0% |
| Accessibility | 1 | 0.3% |
Phone complaints
135 complaints were recorded in this category, representing 43.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 61 | 45.2% |
| Billing | 23 | 17.0% |
| Robocalls | 22 | 16.3% |
| Equipment | 8 | 5.9% |
| Availability (including rural call completion) | 5 | 3.7% |
| Privacy | 5 | 3.7% |
| Interference (including signal jammers) | 3 | 2.2% |
| Junk Faxes | 3 | 2.2% |
| Number Portability (keeping your number if you change providers) | 3 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.7% |
Telemarketing (including do not call and spoofing) and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
85 complaints were recorded in this category, representing 27.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 25.9% |
| Availability | 17 | 20.0% |
| Speed | 17 | 20.0% |
| Open Internet/Net Neutrality | 12 | 14.1% |
| Privacy | 9 | 10.6% |
| Interference | 6 | 7.1% |
| Equipment | 2 | 2.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
47 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 36.2% |
| Availability | 14 | 29.8% |
| Equipment | 7 | 14.9% |
| Loud Commercials | 6 | 12.8% |
| Indecency | 2 | 4.3% |
| Privacy | 1 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
38 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 36 | 94.7% |
| Availability | 1 | 2.6% |
| Indecency | 1 | 2.6% |
Interference and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.