FCC Consumer Complaints – 1 September 2015
Introduction
The Federal Communications Commission recorded 1356 consumer complaints on 1 September 2015 relating to telecommunications services, complaint volume increased from 1090 complaints the day before. The complaints came from 51 states and territories, with Florida reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1356
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (443)
- Most reported state/territory
- Florida (192)
Where the complaints came from
Across 823 cities in 51 states and territories, a total of 1356 complaints were recorded on 1 September 2015. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 192 | 14.2% |
| California | 168 | 12.4% |
| Maryland | 92 | 6.8% |
| Texas | 75 | 5.5% |
| Georgia | 54 | 4.0% |
| New York | 54 | 4.0% |
| Illinois | 53 | 3.9% |
| Pennsylvania | 44 | 3.2% |
| Colorado | 42 | 3.1% |
| Virginia | 42 | 3.1% |
| Other states and territories | 540 | 39.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 891 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 891 | 65.7% |
| Internet | 271 | 20.0% |
| TV | 127 | 9.4% |
| Radio | 60 | 4.4% |
| Emergency | 6 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
891 complaints were recorded in this category, representing 65.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 443 | 49.7% |
| Robocalls | 193 | 21.7% |
| Billing | 88 | 9.9% |
| Availability (including rural call completion) | 42 | 4.7% |
| Equipment | 34 | 3.8% |
| Number Portability (keeping your number if you change providers) | 29 | 3.3% |
| Privacy | 29 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Junk Faxes | 10 | 1.1% |
| Interference (including signal jammers) | 7 | 0.8% |
| Open Internet/Net Neutrality | 3 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
271 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 97 | 35.8% |
| Open Internet/Net Neutrality | 50 | 18.5% |
| Availability | 42 | 15.5% |
| Speed | 36 | 13.3% |
| Privacy | 20 | 7.4% |
| Equipment | 13 | 4.8% |
| Interference | 13 | 4.8% |
A broad mix of issues was reported in this category, with Billing, Open Internet/Net Neutrality and Availability among the most common.
TV complaints
127 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 45.7% |
| Availability | 21 | 16.5% |
| Equipment | 15 | 11.8% |
| Loud Commercials | 14 | 11.0% |
| Indecency | 10 | 7.9% |
| Interference | 6 | 4.7% |
| Open Internet/Net Neutrality | 2 | 1.6% |
| Privacy | 1 | 0.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
60 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 53 | 88.3% |
| Indecency | 4 | 6.7% |
| Availability | 2 | 3.3% |
| Commercials/Promotions | 1 | 1.7% |
Interference and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.