FCC Consumer Complaints – 3 September 2015
Introduction
On 3 September 2015, 1177 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1514 complaints recorded the previous day. Reports were received from 51 states and territories, with Florida recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 398 complaints.
Key statistics
- Total complaints
- 1177
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (398)
- Most reported state/territory
- Florida (144)
Where the complaints came from
On 3 September 2015, the 1177 complaints recorded by the Federal Communications Commission were reported from 754 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 144 | 12.2% |
| California | 111 | 9.4% |
| Maryland | 73 | 6.2% |
| Texas | 64 | 5.4% |
| Georgia | 59 | 5.0% |
| New York | 50 | 4.2% |
| New Jersey | 46 | 3.9% |
| Tennessee | 42 | 3.6% |
| Michigan | 41 | 3.5% |
| North Carolina | 35 | 3.0% |
| Other states and territories | 512 | 43.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 718 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 718 | 61.0% |
| Internet | 299 | 25.4% |
| TV | 106 | 9.0% |
| Radio | 49 | 4.2% |
| Emergency | 4 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
718 complaints were recorded in this category, representing 61.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 398 | 55.4% |
| Robocalls | 182 | 25.3% |
| Billing | 44 | 6.1% |
| Availability (including rural call completion) | 21 | 2.9% |
| Number Portability (keeping your number if you change providers) | 20 | 2.8% |
| Privacy | 15 | 2.1% |
| Equipment | 12 | 1.7% |
| Junk Faxes | 11 | 1.5% |
| Interference (including signal jammers) | 8 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
299 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 103 | 34.4% |
| Open Internet/Net Neutrality | 77 | 25.8% |
| Availability | 32 | 10.7% |
| Privacy | 28 | 9.4% |
| Speed | 27 | 9.0% |
| Interference | 19 | 6.4% |
| Equipment | 13 | 4.3% |
Billing and Open Internet/Net Neutrality were the main issues reported in this category, while other issues were less common.
TV complaints
106 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 39.6% |
| Indecency | 20 | 18.9% |
| Availability | 17 | 16.0% |
| Equipment | 10 | 9.4% |
| Loud Commercials | 7 | 6.6% |
| Interference | 6 | 5.7% |
| Privacy | 3 | 2.8% |
| Open Internet/Net Neutrality | 1 | 0.9% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
Radio complaints
49 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 45 | 91.8% |
| Availability | 1 | 2.0% |
| Equipment | 1 | 2.0% |
| Indecency | 1 | 2.0% |
| Pirate Radio | 1 | 2.0% |
Interference and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.